CA Service Management Status
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Common CA Service Management Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot CA Service Management app on iOS and Android devices. Solve all CA Service Management app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CA, Inc, developers of CA Service Management.
If you are still unable to resolve your issue, CAServiceManagement lets you request a service or open a CA Service Desk Manager ticket including use of the mobile device camera, location and voice-to-text features to simplify ticket creation. CAServiceManagement enables mobile device access to CA Service Management to perform many tasks that leverage CA Service Desk Manager, CA Service Catalog and CA IT Asset Manager. CAServiceManagement requires an active CA Service Desk Manager 12. 7 or later implementation that has been configured for mobile access. Requesting available services or viewing the open service requests requires CA Service Catalog. Support Analysts can view and filter their ticket queues, as well as drill into the details of a specific ticket and perform various actions on it. You can collaborate for issue resolution via communities, ask questions, reply to other's question and comment on replies. You can also view your open help desk tickets. Another capability enables you to review your assigned tasks and take action, such as approving the task. Accessing assets requires CA IT Asset Manager.
