Contact SMTOWN OFFICIAL Support
Company Name: SM ENTERTAINMENT Co., Ltd.
About: All the functions a fan needs, all in the SMTOWN APP
SM ENTERTAINMENT official
application
Find out about the new SMTOWN OFFICIAL APP right now!
β
SCHEDULE
From SM artist anniversaries to music shows, schedule notifications
that you wanted!
β LIGHT STICK
Name your light stick and check the remaining
battery
β PASSPORT
More fun in enjoying concerts and pop-up stores
Collect
digital stamps
β AR VIEWER
A special way .
SMTOWN OFFICIAL Customer Service π’
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: π Visit SMTOWN | OFFICIAL Website
Privacy Policy: https://www.smtown.com/policy/privacy
Developer: SM ENTERTAINMENT
Privacy & Terms:
https://www.smtown.com/policy/terms
3 Most reported problems ππ
Canβt connect fanlight and canβt find the correct concert
by Veryupsetmommyof2
I was hoping I could connect the aespa fanlight through this app on bluetooth mode but this cannot even find their concert. App has no support - it redirects you to the website that mirrors same content and same problem. Useless.
Lightstick Color Features
by The Savage Hot Dog
Why is there no feature to change the colors of the NCT lightstick. Every other company has this feature. It makes no sense for lightsticks to only change color at concerts but not anywhere else. What a waste of money.
i hate sm
by (^.(>Ο^)
trying to connect my lightstick like 50x in a row why is this not connect onfgsgsggsggs i HATE you SM sooooo much
ο»Ώ
Have a Problem with SMTOWN | OFFICIAL? Report Issue
Why should I report an Issue with SMTOWN | OFFICIAL?
- Pulling issues faced by users like you is a good way to draw attention of SMTOWN | OFFICIAL to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SMTOWN | OFFICIAL customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SMTOWN | OFFICIAL.
