Contact Air Space Magazine Support

I purchase a 1 year subscription and I cannot access it. Each new issue the app says that I have to purchase it. This app is a rip off and should be removed from the App Store.

It appears that the same developer produced this app for National Geographic, Smithsonian, and Air & Space magazines. They all failed on my iPad with the latest revisions reporting an “Authentication Failure”. Thinking something was likely to fail, I kept my old app version of Smithsonian Magazine after the latest update. When it failed, I was able to restore to the previous version, which is working fine. I was not able to restore to previous versions of the Nat Geo and Air & Space. I have not called all these magazines but I did call Nat Geo. They said it worked fine on their iPad and that someone would get back to me. That was a couple of weeks ago and no one has called. I would rate this version a 1 but previous versions a 3 (mostly because while the content was presented nicely, user verification has always been very poor).

I am seeing the same issue as noted by others. I have 2 December issues showing and only a buy/subscribe option for the current issue (cannot download). I did call their support number and got a poor response. "Our app sometimes has issues with iOS 8". Delete the app and reinstall. This means I have to download any issues I want on my iPad again. The person on the line did make a comment that I maybe want to try again on February 6. He wouldn't say if there was a new app being worked on or if there might be some server upgrade that will fix the issues. Personally, I think there is nothing happening, but he wanted to say something. Fortunately, I have the current issue in paper so can at least read that one.