Contact Air Space Magazine Support
Company Name: Smithsonian Institution
About: Get the full content of Air & Space/Smithsonian magazine on your iPhone and
iPad, including every story, department, photo, and more. Download the Air &
Space magazine app now!
Air & Space magazine has been delighting aerospace
enthusiasts with the best writing about their favorite subject since April 1986.
Air Space Magazine Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Smithsonian Institution
Verified email ✔✔
E-Mail: bigsnake@gmail.com
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Developer: devsoftmedia
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https://www.airspacemag.com/about/privacy/
4 Most reported problems 😔💔
I need to change my address to: Randall Perey 4830 Kennett Pike, Apt. 3420 Wilmington, DE 19807 Thank you
Subscription doesn’t work in this app
by Nononeveragain
I purchase a 1 year subscription and I cannot access it. Each new issue the app says that I have to purchase it. This app is a rip off and should be removed from the App Store.
Authentication Problems
by Desginerguy
It appears that the same developer produced this app for National Geographic, Smithsonian, and Air & Space magazines. They all failed on my iPad with the latest revisions reporting an “Authentication Failure”. Thinking something was likely to fail, I kept my old app version of Smithsonian Magazine after the latest update. When it failed, I was able to restore to the previous version, which is working fine. I was not able to restore to previous versions of the Nat Geo and Air & Space. I have not called all these magazines but I did call Nat Geo. They said it worked fine on their iPad and that someone would get back to me. That was a couple of weeks ago and no one has called. I would rate this version a 1 but previous versions a 3 (mostly because while the content was presented nicely, user verification has always been very poor).
Not allowing download of subscription
by KF0S
I am seeing the same issue as noted by others. I have 2 December issues showing and only a buy/subscribe option for the current issue (cannot download). I did call their support number and got a poor response. "Our app sometimes has issues with iOS 8". Delete the app and reinstall. This means I have to download any issues I want on my iPad again. The person on the line did make a comment that I maybe want to try again on February 6. He wouldn't say if there was a new app being worked on or if there might be some server upgrade that will fix the issues. Personally, I think there is nothing happening, but he wanted to say something.
Fortunately, I have the current issue in paper so can at least read that one.
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