Banco Santander Brasil Reviews

Banco Santander Brasil Reviews

Published by on 2026-03-24

🏷️ About: Aproveite a Black Friday e parcele suas compras feitas à vista em até 24x - Cabe no seu bolso! Parcele as compras no cartão de crédito - Aproveite descontos para pagamentos à vista - Possibilidade de parcelar boletos em até 12x Aproveite também as ofertas no Santander Shopping: toda semana, novas ofertas no App! - Até 3 pontos Esfera a cada R$ 1 gasto - Ofertas semanais com até 40% de desconto - Parcele as suas compr.


Overall Customer Experience 😎


🤬 Negative experience
100.0%

😎 Positive experience
0.0%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 15,038 combined software reviews.

Is Banco Santander Brasil Safe?
Banco Santander Brasil does not appear safe based on available data.
0/100

  Safety Analysis »»

Is Banco Santander Brasil Legit?
Banco Santander Brasil does not appear legitimate based on our analysis.
0/100



Read 20 Customer Service Reviews 😠💢

4.7 out of 5
Mpn-existant tech support

I have spent dozens of hours trying to get BancoSantanderBrasil to work on my phone. The problem is enabling Santander ID. Unless this security feature is enabled for your phone br Banco Santander, you cannot perform any operations with your account. The heart of the problem is that Santander does not allow customers to speak directly with their staff im IT who have technical knowledge pf BancoSantanderBrasil , but only with generalist customer service staff with zero IT knowledge.

Piece of trash

BancoSantanderBrasil, and the bank, and really the banking system in Brazil in general is absolute trash. Maybe you should fix your crime issues so that all of this heavy security for every little transaction isn’t necessary. Just an idea.

Almost giving up

I have to update de password several times. Messages of trying to fix a problem is common. Not possible to see statements over 3 month old.

To many changes and no language options

BancoSantanderBrasil seems to change quarterly and so when you log in you don’t know what to expect to access your account. To complicate things more there are no language options, so if you don’t know Portuguese you are left trying to figure out how to use BancoSantanderBrasil again to access your banking information. Also the financial reports are complicated or certain information doesn’t seem to exist. For example, if I want to see my investment balance history for a certain period to determine the performance, it is not possible. An investment period ends and money is returned to the main account with no option for a summary of the investment performance results. A simple report of beginning balance, amount of gains/losses, amount of deductions (bank fees or taxes), final ending balance, and finally the amount gained or loss with also the % changed (final performance on the investment).

No language settings

BancoSantanderBrasil seems ok with some good functionality in there. However, without knowing Portuguese one can make mistakes, like me, who ended up canceling his credit card 🤦🏽‍♂️. Can you please add some language settings, English please, so that I can truly experience all the good features of BancoSantanderBrasil?

Fair stability

BancoSantanderBrasil works but I have had to delete it and reload it several times due to freezing up while in use. Also when you pay a boleto with BancoSantanderBrasil and try to print the receipt it is impossible to get a font size that is readable. There are a lot of other quirks that show up through out BancoSantanderBrasil . Santander has issues with there internet banking site as well. They really need to hire a top notch outside IT consultant to fix their sites.

Habilitar ID Santander not working for iPhones

Hi Dev Team
The button to habilitar ID Santander is not responding. I have 2 separate iPhones on the same iOS. iPhone 8 and iPhone 14 Pro, I restarted the phone and still BancoSantanderBrasil does not respond to my touch. I am not able to do anything with my account until that is enabled. I tried the ATM option but still not working in BancoSantanderBrasil . Please and thank you

Impossible to talk to a live person on answering system!!

The answering system does not have an option to allow you to talk to a live person. I pay extra for Vangough service and still cannot talk to a live representative in an emergency. Big thumbs down to Santander Brasil. If you are a foreigner living in Brasil, do NOT use Santander bank!

Nice app!!!

It works really fine for my needs!!!

Thank you

I loved to work with Santander

Very friendly

Very Easy and friendly. Amazing app

One of the best bank apps ever. Total control of your functions.

Excellent!

Very easy, super practical, it's the bank on your pocket!

Very easy to operate, makes your life easier

English

I wish there was an option for English speakers.

Easy and Friendly

Easy and friendly app.

Nice but buggy

Nice UX but I has a lot of random errors throughout the experience, that gets annoying.

Champion of user experience

All possible banking function at your fingertips including sending money abroad. Just beautiful.

Internet Banking

Had problems in the past, but now it is working just fine! Very helpful!!!

Great upgrade

It was a bit slow and laggy but now both the bank and credit card app are really fast and responsive...

Excellent App!

As I live in the USA, BancoSantanderBrasil allowed me banking as if I were still in Belo Horizonte!

MC



Is Banco Santander Brasil Safe? 🙏

Banco Santander Brasil does not appear safe based on available data. JustUseApp Safety Score for Banco Santander Brasil is 0/100.
This assessment is based on our NLP analysis of 15,038 user reviews. Combined with the app store average rating of 4.7/5.


Is Banco Santander Brasil Legit? 💯

Banco Santander Brasil does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Banco Santander Brasil is 0/100 .
This conclusion is based on analysis of 15,038 user reviews.




How was your experience with Banco Santander Brasil? Post a Review




Features

Tenha acesso a produtos incríveis, de diversas categorias, oferecidos pelos principais varejistas do Brasil como Extra, Fast Shop e Magazine Luiza, sem sair do App! Aproveite e ganhe 1 ponto Esfera para cada R$ 1 gasto, além de poder parcelar suas compras em até 21x.

Conte com diversos produtos e serviços para facilitar o seu dia a dia: conta corrente, cartões de crédito, créditos e financiamento, investimentos e previdência, consórcio, seguros, empréstimos, soluções internacionais e câmbio.

Perdeu ou roubaram seu celular ou cartão? Use o Bloqueio Imediato Santander! Bloquei acessos indevidos na sua conta ou no uso do cartão em menos de 1 minuto, de forma 100% digital e um único lugar.

Com o Select Global, você tem um cartão de débito físico e online para usar em sua viagem e compras internacionais.

Com o Free, você tem acesso a pré-venda exclusiva de ingressos para os shows dos seus artistas favoritos, anuidade zero e mais.

  Contact Support
Developer:
Banco Santander (Brasil) S.A.