dotloop Reviews

So, not only does my account have another individuals personal and private documents and information, I suddenly began getting emails from this app out of the blue when I haven’t used dotloop for over 6 months. They were asking me to e-sign documents.
To me this means your app is not secure and it’s been hacked/breached/compromised and my personal and private information and account information has been leaked. I have been dealing with identity theft and fraud issues since 2015. dotloop desperately needs to be fixed and anyone who uses dotloop should be able to delete all the data and documents so this Breach ends NOW.
I COULD NOT REACH ANYONE BY PHONE ABOUT THIS SO I CHATTED WITH AN INDIVIDUAL WHO SAID ITS IMPOSSIBLE TO DELETE THE ACCOUNT AND DOCS. THEY SAID THEY WOULD HAVE SOMEONE REACH OUT TO ME, AND I ASKED WHO & HOW, AND THEN THEY WERE GONE AND HAD ENDED THE CHAT SESSION WITHOUT INFORMING ME. SO I WAS LEFT WONDERING WHO, WHEN & HOW I WOULD BE CONTACTED.
THIS IS NOT GOOD AND IT IS UNACCEPTABLE TO HAVE SECURITY FLAWS & ISSUES LIKE THIS. ALSO THE LACK OF CONCERN & COMMUNICATION ISSUES REALLY NEED TO BE RESOLVED, ASAP.
SINCERELY,

The newest update has made it less
User friendly and several things you could do you know cant

dotloop has its perks but doesnt always function properly. It can be difficult to get find the loop when uploading documents because if you use search feature you can not add document you have to scroll until you find the loop the. You can add it if your adding from the pdf itself. Works great if your in the loop and add a photo. You can crop it and saves pictures as a pdf. Great for on the go. Has a few bugs they need to work out but overall a great way to track paperwork while on the go and send documents to people while out of the office. Would be better if you could tab between blanks instead of typing and closing block then clicking next block and then edit to start typing again.

Very unethical employees at this company. When we talked to the sales rep we asked for specific features we needed and were told that this app had these features. We decided to sign up for the service. On the first day we had a training and found out that the features we needed were actually NOT available. We asked to cancel our contract. We were told no. We only had it for one day and never processed a transaction with it. I offered to pay 3 months just to cancel. They still said no. The company expended no resources on my company and essentially sold me on features the company does not have. I feel frustrated because even after offering to pay 3 months in advance just to cancel today I was still told no. Be extremely careful before signing anything with this company. Like a gym membership from hell but 20 times more expensive.

This does everything it advertises and I think they do a great job making this viewable. It is nearly impossible to convert anything to a PDF. It claims to be a PDF, but then takes you right back to the dot loop app or website. If you need to change this to send to a loan officer or anyone else that needs it, good luck. If this is corrected, I would change this to a 5* review. As an agent that uses it all the time, maybe this would be worth $29 a month or OVER $100 for a year! As someone that has only ever used this twice ever (to sell a home and working on buying another home), this is way, way too expensive.

As a realtor dotloop is a must have. Allows me to work remotely and also help clients that are not always available to meet in person. However, I am using it on both my iPhone and iPad and dotloop has many bugs. But between dotloop and the web browser I can get the work done. I just wish I did not have to go between both to complete one document. Also, it allows uploading from Dropbox, but it could really use uploading from other cloud storages such as iCloud, OneDrive, and Google Drive. Fix these issues and it would be a 5 star app.

The unit number never pulls through to auto propagate in the loop name for the address. NEVER. So if you deal a lot with condos or townhomes with unit numbers it is an extra step every time. Searches from dotloop are basically useless. No matter the filter, loops just don’t show up on numerous searches. I have to revert back to using desktop. Once you go into the document you have to go back out and locate the document you opened in order to archive vs just archiving a document once opened on the spot. Wastes lots of valuable time when reviewing documents. Prefilled information that is modified doesn’t always save. These are just off the top of my head.

For the record, I love this app! That said, dotloop is missing enough features and ease of use where it’s only good for reviewing documents. I wish that I could rely on dotloop to create offers from scratch, but it’s still faster and easier to use the online interface. In fact, I have found myself taking my tablet or phone and logging in on my mobile browser rather than using dotloop because the online interface is still a better experience even on a mobile device.

Everything works fine in. Love using this app. Only drawbacks is that I cant add bullets in the contracts when I need to list things out. I can copy/paste it but in the font tools it does not allow to add them. Biggest issue is when editing the fields on iphone or iPad I click a field to edit, then it gets out of the field and I cant edit it. Does not do this on laptop but its annoying when I am trying to do contracts on the go. Please fix!

First of all, I love this app. Would be sad if it wasn’t in my Real Estate toolbox. I’d love it more, even be an Evangelist for this app if they’d get their act together on iPhone and iPad. It’s better than it was a year ago when I sold my iPad Pro 12.9 and bought a MacBook Air, but needs to be better for the money behind this company.

dotloop Is pointless every time I need to do something on the go or in a hurry dotloop is no help because it does nothing but glitch I cannot edit a text box I’ve already written in without the screen getting stuck at the top and cutting off most of the document amongst several other glitches in fact right Now I’m trying to edit a document but can’t because every time I click on it to edit it the screen goes gray and I have a new phone an iPhone XR so it’s not like my phone is old or dotloop is outdated. Even if I open my browser on my phone and tried to use this app there’s another set of glitches completely different from the glitches in dotloop way to go

I have actively used this app for 6 years and they have made great product until these last few changes. this app on a computer is wonderful but they have continued to progressively get worse with dotloop . Specifically the IPad & IPhone app. It’s slow, it’s hard to edit documents, and it does not have many of the features that the desktop version has. I have also used this app with numerous browsers with the same if not more issues. I have contacted support multiple times and even contacted the developer on two occasions without reply or solution. Today I canceled my subscription and am migrating my data. I really wish this app would have made the effort to listen.

For the most part dotloop is good, but details like spell check are so basic I don’t understand why it’s not included.
Another issue I’ve noticed is when you push a doc to dotloop , there is no activity indicator showing that it’s doing something, and then it will let you upload the same doc multiple times.

this app has truly revolutionized my real estate business in the Pittsburgh metropolitan area. The ease of which my information spans across all devices and is so seamlessly practical, I cannot say enough good things. Thanks for a product that is supportive of agents, as opposed to a product that continually expects more of agents and expects my business, not RESPECTS my business. this app, bravo!

this app is the BEST transaction management program I’ve used in 17 years in real estate! My old company paid for it & im now with a new company that does not. After 4 months trying to make the system they use work for me I decided to pay for my own premium package. That $29 pays for itself 100x in freeing up my time to do PEOPLE WORK not PAPERWORK!

For a real estate agent this app is awesome! But they need to work on the quality of their app. It glitches and closes out frequently. You can’t delete loops (which it creates 2 copies of every loop I make). At first it worked great with Dropbox, but now it won’t work at all. I had to screenshot a 20 page contract, because it wouldn’t download it from Dropbox, AND even then it won’t let me upload the photos to dotloop . I also have issues with the website, not just dotloop . For the price ($300+ a year) dotloop and website shouldn’t have so many bugs.

Great tool/app. Has a lot of functionality and is pretty easy to use on the phone. However, it seems like a significant oversight that you cannot cross out documents. It does have a strike through feature, but it does not scale well when you have to cross out an entire document

Very good product, easy to use and user friendly. Intuitive and in line with what is expected nowadays from a generation which have grown up using apps. Great on desktop but equally as easy to use on phone. Highly recommended.

After using this app for my real estate business, I could not do business without it! It is the definition of convenience for not only me but also my clients. Even my older clientele(who are weary of even trying it) cannot believe how easy it is to use.

Buttons are often covered up at bottom of screen, etc.

Inconsistent functionality, such as “Share” button doesn’t work sometimes when you want to send a document the 2nd time to someone who has not responded.

Email subject line is often ignored by recipients because it’s vague and the sender cannot edit it.

As a Real Estate agent, dotloop really is a drain on resources. My clients can successfully sign and send back the documents. If they come back at all, they arent signed even if they did on their app. this app works fine with a full blown browser. But globally, dotloop doesn’t help with doing the transactions. Many times I just wished I spent the time driving to get pen and ink signatures — it would take less time than trying to get signed docs back (ina world where people just have smart phones and no pc’s)

I have used this app for years.
Love the ease of using the program. Appreciate the enhancements over the years.

I’m waiting for more amenities: accepting different types of documents like word or pictures or easier way to amend a name and email of a person already entered into the system and active loop

When they say ‘Live by the sword, die by the sword’ the analogy bore itself out when I grew to use the this app app for everything! What a fantastic addition to my arsenal of tools for real estate and important personal doc management.

Then the IOS 11 came out and this app became glitchy. Now I can’t even send docs for signatures to my clients. I hope it’s something they’ll address soon, or that it isn’t my phone with the glitch. I tried to remove and reinstall, but still no luck.

Been using this app since it started and lots of improvements over the years. It’s great for contracts and super efficient from a desktop, however it’s compatibility with iPad for writing contracts for in person signing needs work. Pops out of text fields and will not allow completion of form fields. Seems to be a software glitch because it works better from iPhone.

this app is so fast and easy to use. I use it with my real estate contracts and it makes it so easy to highlight and pin point where my clients need to sign. Very user friendly for both the person sending it and the person receiving it.

I have used this app for years but just recently really committed to using the program for ( almost) all of my transactions. It has been great once I gave it more of a chance!

Love how easily you can do things from your phone instead of having to always find a computer. A must have for the busy business professional.

Dot Loop has change the way that I do business, myself and my team clothes over 200 transactions a year, and I could not do it without the technology that Dot Loop provides

I love using this app for my transactions. It’s so convenient to be able to do signings whether it’s a formal contract or simple form! Having access from my phone helps keep my to do list a little shorter because I don’t have to wait if I’m on the go!!