Contact dotloop Support

by KLorac59

So, not only does my account have another individuals personal and private documents and information, I suddenly began getting emails from dotloop out of the blue when I haven’t used this app for over 6 months. They were asking me to e-sign documents.
To me this means your app is not secure and it’s been hacked/breached/compromised and my personal and private information and account information has been leaked. I have been dealing with identity theft and fraud issues since 2015. This app desperately needs to be fixed and anyone who uses this app should be able to delete all the data and documents so this Breach ends NOW.
I COULD NOT REACH ANYONE BY PHONE ABOUT THIS SO I CHATTED WITH AN INDIVIDUAL WHO SAID ITS IMPOSSIBLE TO DELETE THE ACCOUNT AND DOCS. THEY SAID THEY WOULD HAVE SOMEONE REACH OUT TO ME, AND I ASKED WHO & HOW, AND THEN THEY WERE GONE AND HAD ENDED THE CHAT SESSION WITHOUT INFORMING ME. SO I WAS LEFT WONDERING WHO, WHEN & HOW I WOULD BE CONTACTED.
THIS IS NOT GOOD AND IT IS UNACCEPTABLE TO HAVE SECURITY FLAWS & ISSUES LIKE THIS. ALSO THE LACK OF CONCERN & COMMUNICATION ISSUES REALLY NEED TO BE RESOLVED, ASAP.
SINCERELY,

by Dcamp1234

The newest update has made it less
User friendly and several things you could do you know cant

The app has its perks but doesnt always function properly. It can be difficult to get find the loop when uploading documents because if you use search feature you can not add document you have to scroll until you find the loop the. You can add it if your adding from the pdf itself. Works great if your in the loop and add a photo. You can crop it and saves pictures as a pdf. Great for on the go. Has a few bugs they need to work out but overall a great way to track paperwork while on the go and send documents to people while out of the office. Would be better if you could tab between blanks instead of typing and closing block then clicking next block and then edit to start typing again.

by Sheridan2017

Very unethical employees at this company. When we talked to the sales rep we asked for specific features we needed and were told that dotloop had these features. We decided to sign up for the service. On the first day we had a training and found out that the features we needed were actually NOT available. We asked to cancel our contract. We were told no. We only had it for one day and never processed a transaction with it. I offered to pay 3 months just to cancel. They still said no. The company expended no resources on my company and essentially sold me on features the company does not have. I feel frustrated because even after offering to pay 3 months in advance just to cancel today I was still told no. Be extremely careful before signing anything with this company. Like a gym membership from hell but 20 times more expensive.