Premier Inn Hotels Reviews

Premier Inn Hotels Reviews

Published by on 2024-10-08

🏷️ About: With over 800 hotels in great locations across the UK, Ireland and Germany, wherever you’re going you’ll find a Premier Inn close by. Whether you're staying for a fun family break or an all-important business trip, we have fantastic value rooms just a few taps away.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
52.5%

😎👌🔥 Positive experience
31.9%

🙄💅🫥 Neutral
15.6%

~ from Justuseapp.com NLP analysis of 559 combined software reviews.



Read 7 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Warning Use At Your Own Risk

2024-10-08

I used PremierInnHotels to change a booking to add a day to my original 2 night stay making it 3 nights starting a day earlier. When I was done I ended with a two night booking starting a day earlier—but paying 20 pounds more than if I had just booked a one night stay separately for the same night. In addition, I then had to rebook my third day separately and ended up having to pay 48 pounds more than what I originally paid for the night. So by trying to add a night keeping it within my original booking so as not to confuse housekeeping & to make the stay seamless for everyone I ended up paying 170 pounds instead of the original 100 pounds I had originally booked the night for while trying to give Premier Inn more business. I called customer service and after waiting 45 minutes to speak to a live person I was told the issues I was having extending my stay were beyond her ability to address and then she had me advise in copious detail my experience assuring me she would “escalate” the matter and promising someone would be back in touch with me within 72 hours. 120 hours later I am still waiting for a reply/assistance from the escalation team. My stay has now started & my room smells like smoke & the bedside light is broken & the light at the door is flashing on and off. Mind you as I work in hospitality I refer guests & business to this location regularly….apparently loyalty means nothing to the brand. Sadly, not the Premier Inn quality I thought the brand stood for.

Horrible

2024-10-08

Your app requires me to reset my password EVERY time I log in. Also you list a sale via email and its not available.

Time for me to go back to using quality website / apps that work !

Ok, but need improvements

2024-10-08

Ability to add existing bookings (made before registering) should be added.

Its very good apps

2024-10-08

Its very good and easy to use and help a lot

No iPad app.

2024-10-08

Very disappointed not to have a version specifically for the iPad. 🙁

Nice app

2024-10-08

Would have given 5 stars, but can’t book different breakfasts for 2 guests. Just a silly detail.

Nice app

2024-10-08

Easy to navigate and book rooms.



Is Premier Inn Hotels Safe? 🤗🙏


Yes. Premier Inn Hotels is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 559 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Premier Inn Hotels Is 37.8/100.


Is Premier Inn Hotels Legit? 💯


Yes. Premier Inn Hotels is legit, but not 100% legit to us. This conclusion was arrived at by running over 559 Premier Inn Hotels User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Premier Inn Hotels Is 56.3/100..


Is Premier Inn Hotels not working? 🚨


Premier Inn Hotels works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Premier Inn Hotels? Post a Review




Features

You’ll only get our exclusive value Non-Flex rates when you book direct with Premier Inn – you won’t find lower rates anywhere else.

With over 800 hotels in great locations across the UK, Ireland and Germany, wherever you’re going you’ll find a Premier Inn close by.

Search over 800 Premier Inn and hub by Premier Inn hotels across the UK, Ireland and Germany.

The Premier Inn app is the fastest and easiest way to book your perfect hotel.

Use your Premier Inn login to access your Premier Inn account and see all your existing bookings.

Plus, booking direct via the app means you won’t find a cheaper rate anywhere else.

Whether you're staying for a fun family break or an all-important business trip, we have fantastic value rooms just a few taps away.

Check availability, book a room and add breakfast or a Meal Deal to your booking quickly and easily.

Pay securely with access to our Flex, Semi-Flex and Non-Flex rates.

Search using ‘hotels nearby’, specific locations or postcode.

  Customer Service/Support