Contact Rocket Languages Support

by PaHiker

I travel a lot so I need apps that work across all platforms. I started learning Spanish on my MBA then had to stop midway through a lesson. When I got to the airport I opened the app on my iPad, while it recognized that I had earned 20 points, and what lesson I was on, it required me to start the lesson over again, I didn't. When I got to the hotel I opened it up in my MBA and found that it remembered exactly where I left off and could resume. It should do the same regardless of the platform.

The other issue is that the app doesn't work the same everywhere. On the MBA (in Safari, no actual app) I can see the textual conversation along with the audio, on my iPad I only have the audio available, no text. I don't like this either, it should work the same across all platforms.

I will not be purchasing the lessons but will look at programs from other companies. Shame, what I experienced on my Mac was good.

by Elaine Fraser

I was expecting great things from this program. It was enthusiastically given a great review by travel bloggers I really enjoy. I’m a retired programmer, so I have used many programs, both simple and sophisticated. I was very impressed with what I saw upon installation, however, execution was flawed and buggy. Mic kept cutting out, cutting off before two syllables of a phrase or sentence could be uttered. Pronunciation scoring was off, for the same reason, and I could neither use the keyboard completely or get some onscreen choices to register. I struggled to complete the first series of lessons, despite delete and reinstall. I wrote to tech support, and was encouraged to delete and reinstall again and again. My hardware and operating system was very up to date. Sadly, I’ve deleted the app for now, and went back to Duolingo which works well, but bores me. I have talked to others who’ve had the exact same experience.
Please get this software sorted, you have a fabulous concept, but the execution needs to be much more reliable.

by Mike Hallman

I have to change my previous review. This app has so much potential but they ruin it in so many ways. First, relying almost exclusively on Paulo, the man with a distinct Rio accent, to teach pronunciation is ludicrous. They have a special section devoted to the Rio accent, that should be enough. Let the main lessons be taught by someone who speaks with a more standard Brazilian accent, not one unique to one specific city. So stupid. Second, half the time they teach you how to pronounce words, they don't even pronounce them in a Portuguese way at all. For instance, if they are teaching a phrase with the word "de" in it, the first several times, if not more than that, they pronounce it the Spanish with, with the hard "d", rather than the distinct Portuguese way with that kind of English j sound to it. That's just one of many, many examples like this. And finally, their voice recognition software is absolutely abysmal. I can pronounce a word correctly and it says I say something completely different. Then I can say something absolutely incorrectly, and I know it, and it tells me I'm right. Great concept, this app, but terrible execution.