Contact Calorie Counter Support

by Sjharden

I bought this app years ago as a one time purchase before they moved to a subscription model. Rather than just add a new app to the app store with better features for subscription while leaving those who purchased it the option to keep their paid app or move to the upgraded subscription version at cost, they updated the original app and treated former customers like me as though I never paid outright for the use of the original app. Disrespectful indeed! In order to get features I had in the paid app, they wanted me to upgrade to a subscription! I refused as I wondered what else they’d take later if I did that. I wrote them and got no response, no resolution, no refund, nothing. Imagine my surprise (not!) browsing through apps years later and happening upon it again, only to see a complaint by someone else where they got no response after they updated and wound up losing former functionality and gaining a hefty price tag!

This company has horrible business practices and I just wanted to second what the other angry user said because after all this time, they’re still doing the same thing! Even if they offered them to be grandfathered in (I doubt that wasn’t just for show because reviews can be seen by the public), I say BUYER BEWARE!

by Garm4

Like so many who have given this app one star, I bought the app as a one time purchase a few years ago. I am now going to find out if there’s an option to complain to the iTunes Store about this company’s business practices. I was sold one thing, then, about a year ago, I get an “update” that takes features that I previously paid for and locks them behind a pay wall. My husband luckily never updated his app and he still has the points calculator and the meal builder & other features, with no monthly subscription. How unfair is that? I understand the company wants to make money, but this was deceptive. I would love to know if it’s possible to restore the app as I purchased it through iTunes. I plan to research that. When it happened, I sent an inquiry to the company through the “contact us” in the app. No one ever reached out to me. It’s a shame because I would have given the app as I purchased it a high rating. It’s not worth the price of a subscription though. Not even close. They should have raised the one-time purchase price, so only new customers would be affected.

by Peachynaustin

I upgraded to pro so I could use the smart points option. There was no way to preview this in free version. It took less than 24 hours to realize not what I needed The overly complicated steps to try and “tag” something for zero points is ridiculous. There’s no easy way to change something. I canceled the subscription within 24 hours. I didn’t expect this to be an exact duplicate of the app I was trying to replace. I’m OK with learning something new. I’m just annoyed with the promises of being similar to what I needed with paid upgraded. Give a two day or three day trial. Seeing “ In a future update, we plan on adding…” in the help section is frustrating.

With all of my frustration, I think the app is good as a stand-alone product. It’s just NOT a good replacement for WW app IMO. For me it’s a one star, but could work for others.