Contact Calorie Counter Support

by Chokokhan

Pretty explanatory. Also, I feel this is one of those concepts that was amazing in the beginning and went downhill in time. I’ve used Cronometer from its early browser days- excellent since then at what it does. Since they expanded and grew, the made poor choices along the way. Firstly, the team is downright incompetent. Customer service/ support team is probably founder’s extended family/ friends or just unqualified for the job. Absolute garbage at handling questions, feature requests. Take a look on the support forums if you don’t believe me. Downright embarrassing. Secondly, whoever is in charge of the app probably learned coding in 2 months from online tutorials- which is not bad, just not good enough to charge money for. After years of requests from basic functionality like time stamps, they finally introduced the feature a couple of years back and immediate made it paid. I walked them through 2 errors they had made, but eventually just gave up when I realized they’ll never figure out how to properly integrate their app with apple health.

All in all it’s my preferred app since I loathed the big fitness tracker apps, but it’s basic database search functionality for micronutrients- the thing everyone used Cronometer for, has been there since day one. Everything else is just trash. Hopefully the founder decides to hire the right people soon, preferably talented professionals this time.

by Nittcrack7

I've been using this app for a couple years now and it's helped me lose a significant amount of weight in that time. While it's great, there are a few features that are missing or wrong.

1. A lot of the calorie counts for food entries are plain wrong, and are usually lower what the actual calorie count is. It requires me to do a math problem every time I want to log something. This is frustrating because it applies to common foods too. The solution to this would be for the food entries (at least the most popular ones) to go through a reoccurring review to make sure that they're accurate.

2. Today, I was logging a recipe that I had created. One of the items in that recipe was only measured in fluid ounces. When I go to log a portion of that meal, I realized that the weight was entirely off! It hadn't considered the item that was in fluid ounces when it totaled the entire weight of the recipe. When I looked closer, the app just said "grams unknown".
All it would take is for the app to do a simple conversion from fl oz to grams. Now I am paranoid about the accuracy of every recipe I create in that app.

As I come closer to my weight goal, it becomes apparent that every calorie counts, and if I cannot depend on this app to be accurate, then I no longer have reason to use it.

by F P N

My partner and I love this app, we use it to track our daily intake and plot it against recommended values, in particular vitamins and nutrients that other apps don’t check. I recommend this app as the best app for micronutrient tracking.

There are a couple draw backs in the free version for us. One is the lack of an apple watch app/complication. I’d pay for the gold service to get information on my watch since no apps track the vitamins and micronutrients as well. I like that information in an easy format on my apple watch. The other drawback is that you have to subscribe to share recipes. Cronometer doesn’t support subscription sharing which is something I would purchase just for sending my saved foods to my partner. We don’t have a need for the other features offered in the gold plan, so the price is a bit too high for us to consider two subscriptions just to send a recipe to save one of us the time of typing in the ingredients.

Their customer support has been great when I reported incorrect nutrition information in their database. Within a few hours, they corrected some products that had incorrect vitamin data and I was able to update my diary and see the changes before the day was over, which is important to me because I want to make sure I’m getting the recommended daily value of micronutrients in addition to the macros.