Contact EasyBooks Accounting Support

by TRomsey

First off let me say I have been a professional bookkeeper and tax preparer for over 15 years. I switched careers to insurance agent and wanted to find a program/app I could use straight on my iPad. Most of the bad reviews on the App Store are over a year old so I decided to give it a try. Didn’t find anywhere in the store that said I would only get “X” amount of transactions. Didn’t describe the extra features or the cost of them on the App Store either. So I downloaded, signed up, went through the 4 step tutorial. It wouldn’t even let me put my company name in when I created a new company. Then I start entering backdated sales. Because I started 2 weeks ago I have 2+ weeks on commissions and expenses to enter. Low and behold... I enter 5 sales and it tells me I have reached my limit. Doesn’t say if I will be able to enter 5 more transactions tomorrow for free or if that is permanently the only free transactions I get.

So after using the program less than 5 mins I am forced to make a choice to spend money or find something else... Seeing as it is 230 in the morning; I think I will call it a night and continue my software search in the morning, along with uninstalling this catastrophe for my iPad and closing out the account online.

Note to developers: money isn’t everything... try lowering your level of greed and you might get more people interested and better ratings.

by Chadrackmeshack

I have used this app for 10+ years now and have been happy with it until recently. Several weeks ago I noticed my invoices were looking terrible. It looks like I was using a typewriter that couldn’t fit words on a line and split words at the end of a line and finish them on the next.. like the first version of a word processor software from the 80’s... it took me several hours to actually find a way to contact the company about it and when I finally did, it was just an email. So I sent an email and also submitted to the forum.. after several days I did get a reply that states “thanks for sending in that issue. I have passed it on to my development team to take a look and will get back to you when they have finished.” It’s been weeks now and still no reply and no automatic fixes or updates.. this is ridiculous! I cannot send out these invoices and quotes because they look like a 2nd grader wrote them, actually, my second grader could do better! Looking for a new service now.

by Jbas21

For me the app is essential for all my business transactions. Bought all the add ons for the Mac and IOS plus online sync. I spent a lot of money into the app, which I was happy to do because I like the app.

Unfortunately, like so many other devs they are switching to a subscription with a monthly cost. So now those "unlimited" add ons that I purchased seem to be no more. I will not continue to be a customer as under the subscription model.

Maybe they will continue to offer the current programs the the customers that have signed up already or give us an option to use it as we have been or switch to the subscription if that works better for you. I would continue paying online sync if that happens and change my rating back to 5 star. Otherwise you lost me and probably many others that are already flooded with subscriptions. Formerly happy 6 year customer.