Contact FreshBooks Invoicing App Support

by Boosh Mcvandergunz

This app used to be passable, now it’s useless. Info doesn’t update. Can’t search. Works sporadically. Forgets I’m a registered user. The only thing worse is the website that constantly crashes or worse, after you’ve spent hours invoicing or typing up a bid, becomes unresponsive not allowing you to save or send the bid/invoice out. So you have to close out and start all over again. I’m in the process of researching 3rd party software that will allow me to take my data and my business elsewhere. Stay away and if you are already in, run.

Edit: In response to the developers comments on my review, these issues aren’t new. There have been numerous qol and productivity issues caused when you made the great transition. The app version also doesn’t solve the web interface issues that have been a problem and reported numerous times by myself and the owner. I don’t know why you made so many unnecessary changes but it took your product from “not comprehensive, but passable” to “a row of speed bumps on the road of productivity” As soon as I find a way to migrate all of my clients and other pertinent data, I will.

by Jo2jo

update may2020- time tracking is still broken.

update (after using for 2months-mar2020)-
i’m pretty disappointed with this apps time logging functionality. there is a clear bug where logging time will often get stuck on “today” (but it’s infact 1 or 2 days behind, even after pulling down to sync), so you will enter time log entries but they will be recorded a few days back. big issue where i’m now logging several times on a saturday or sunday for a client when it’s infact a monday. and sadly app updates are not released very frequently. for 25$ a mo per user, users should expect (and get) a lot more. (that’s nearly 3x netflix monthly fee, for a pretty basic cloud based app/db). will update review if this improves.

4.8* avg, really?? I hope i’m missing something-

There are no settings in the app. thus no way to customize it at all. ie when i log time i never use the timer, often use the same service , yet each time i have to click and choose each of these. there should be a setting for your defaults. quite a few things tell you to use a web browser (not a big deal though)

the app is always slow to open ( ie you tap it, get the blue freshbooks screen for 5-10s and then your in (not a login issue bc am already logged in).

this app needs some improvements and ability for settings / defaults.

by Biggy Jones

I WILL NEVER USE FRESHBOOKS AGAIN. I WOULD NEVER RECOMMEND ANYONE USE THEIR SERVICE. I AM SWITCHING TO QUICKBOOKS. ——- I’m so upset with Freshbooks. For the past few years, I have used their service and it has worked fine. Just over 3 weeks ago, all of a sudden they decided that I need to verify my business address and are requiring documentation. As a result, they are withholding my paycheck. I will not able to pay my bills. I’ve been trying to work with them to sort it out, have called 4 or 5 times, and their support team has completely failed to resolve this issue. In addition, their third party fund distributor ‘WePay’ has no support team. No one to talk to. All you get is an automated email with the same information every time. Freshbooks ‘WePay’ should rebrand as ‘WeWon’tPay’ —- BEWARE.