King Soopers Reviews

by Kimber45caliber

I’ve used KingSoopers for the last 6 weeks. I only use it to refill prescriptions and check to see if the prescription refill is ready. Today it would not let me sign in. It told me I needed to enroll. I tried repeatedly and it kept saying I needed to enroll. I thought maybe there was an app update and I needed to re enroll. I tried to enroll and it told me there was already an account and that I needed to sign in. I tried to sign in and it again told me I needed to enroll. It was a vicious circle. I tried the Live Chat help on KingSoopers . I explained the problem and they gave me a number to call. I called the number and they transferred me to another number. I use this pharmacy app for my husband’s prescriptions. He has stage 4 liver cancer, is dying, and I’m having to manage his care. The woman on the phone wouldn’t speak to me, she would only speak to my husband, who is sick, which is why I’m the one dealing with this. She didn’t need all his information again. KingSoopers is the problem, not his information. But she insisted and she wouldn’t take the information from me. After 20 minutes on the phone the woman said it was all taken care of and I could use KingSoopers . I later tried KingSoopers and couldn’t sign in. Same problem as before. Unfricking believable! King Soopers (Kroger) has cheaper prescriptions but it is not worth the aggravation of this stupid app and the unhelpful customer service.

by GoneSideways

Two of us use KingSoopers signed into the same account. We seem to have the issues regardless of who adds the items, who checks off the items or who or how many of us go shopping.

Every time we get to the store many items we added to the list before we left for the store are mysteriously missing from the list. We're getting good at shopping more from memory than relying on KingSoopers to maintain the shopping list for us.

Items we check off while shopping keep coming back onto the list. Should I just buy more of the item to make it disappear from my list??

When I'm adding coupons to my card, it would be nice to only see new coupons; not coupons I already have, coupons I already rejected, and coupons I've never seen before.

Finally, what is the deal with the aisle sort order? Some aisles in our store are alphabetical like "bakery" or "seafood" while others are numeric. KingSoopers just sorts them alphanumerically rather than how they are laid out in the physical store. We scroll through the entire list at every aisle to make sure we aren't skipping anything.

On a good note, we like having pictures of the items and love the ability to scan items to add back to the list.

Hooding KS decision makers are reading reviews and can get some of these issues resolved. We're probably going back to our old app if the can't be fixed.

by TSM0916

If I could give 0 stars I would! I have been a KS customer for over 40 years, and when I actually need you because my husband and I are both sick with Covid, I can’t even expect my order puller to know the difference between a loaf of bread and and a bag of hotdog buns! Seriously, if you are going to make a substitution, how about a DIFFERENT BRAND of whole wheat bread, rather than giving me hot dog buns. My husband and I never eat hot dogs, EVER! KS must be hiring millennials who have no critical thinking skills.

Then when I went to online customer service to deal with this I was given a credit for the hot dog buns and a credit for the delivery fee to be used on my next order. Since I still needed bread I prepared another order and there is no place on KingSoopers to use an existing credit. So this time I called the customer service number, got disconnected three times before someone actually answered the phone, and her English was so poor I could hardly understand a word she was saying to me. She just kept spelling the word C-A-R-D, like I don’t know how to spell card. I found it offensive! If she was telling me where to look for this I couldn’t understand her. In frustration I finally ended the the call and placed the order, thinking maybe this is automatic if there is a credit, and still didn’t get the credit. Going forward I will be a Safeway customer. Apparently 40 years of loyalty means nothing to King Soopers!!

by Darth Nickname

This is without a doubt the most consistently negative experience I have with an app. It’s just has constant glitches. For a while it would not leave items checked off my list, they would show as checked, then refresh and add themselves back onto the list. Which made the list useless until that problem went away, which was several weeks. Today in the middle of my shopping KingSoopers logged me out with authentication error message and then wouldn’t allow me to enter credentials to log back in. It would only allow me to create a new account. So I had to finish my shopping without a list and of course missed some items. It didn’t allow me to log back in until I got home, uninstalled KingSoopers and reinstalled it. How convenient. As for the user flow, it’s now totally geared to their curb pickup process only. As another reviewer said they’ve buried the in-store shopping list in a menu. I guess they don’t want those of us who actually enjoy shopping in their store. But I could live with that if KingSoopers was reliable, which it’s not.

by DatsikAdam

Not sure if this is King Soopers or Instacart, but how come when you order something through KingSoopers , and if the item is unavailable, you still get charged for it? For example, I have order items that were unavailable and I'll get a notification that it was refunded, but on my chase app, I can see that I got charged for the initial cost. On my King Soopers receipt, it would show that some items weren't processed ( because it got refunded and would be for example $70 ) but on my chase app, it showed that I was charged $100 because that's how much it would have costed IF those items were available.

Also, some delivery person brought me a completely wrong order, and because of covid, I wasn't allowed to return the stuff that wasn't even what I ordered because it got delivered to the wrong dude, so after about 40ish mins with customer service, they told me I would get my refund. This was back in February and I have yet to receive my refund (it's now April). What a joke.

by Gingerklar

I love being able to order my groceries and then pick them up. I love that I can build my list all week on my husband’s or my own phone. However, since the second to the last update when I scroll through my cart the screen jumps and keeps jumping. It is almost impossible to review the cart. And then every single time KingSoopers is updated it is released SO glitchy. The newest update (with dark mode) tripled the items in my cart that were added from my regulars when I closed and reopened KingSoopers . Instead or 6 bananas suddenly my cart had 18! Then I had to scroll through the cart as the screen jumped trying to reduce all the items. Not to mention it has trouble syncing when my husband add something on his phone if I have been in KingSoopers on my phone recently.
Every update is the same. Huge glitches that make it super difficult to use. Do they beta test KingSoopers with real people using it the way real people shop?

by Piperkat

I use KingSoopers for two things – looking for coupons/ sale items and as a shopping list. However, half the time it can’t find my list. Even though I’ve loaded the list from my home computer, when I try to bring it up in KingSoopers , it tries to tell me it was deleted by another user or “on another device”. I’m sorry, what? At this exact moment, I am looking at my full list online, while the application tells me I have no items on my list.
Even when it works, the order of the aisles is ridiculous. Why are you putting produce at the end of the list? I shouldn’t have to keep checking the bottom of my list for anything that’s not in the center aisles.
I admit its nice looking at the list of sale items and clicking “add to list”. It would be even nicer if I could actually use the list in the store.

by QueenSoopers

KingSoopers is a great idea in concept, and it has been a lifesaver since I’ve had foot surgery, but there are some key flaws that make it very difficult to use. For example, when considering an item listed in the coupon or weekly ad section there may be a variety of choices that are on sale, but you can select the sale and choose from a drop down menu. Instead, you have to go hunting for it. If you want sunflower seeds to put on your salad (which you would find in the produce section) you have to search “sunflower seeds” and then scroll through the list, which isn’t organized in any sort of decipherable way (it’s not alphabetical, or even grouped by brand). I really like the weekly cart option - a citation of all the items a person typically buys each week - but I don’t want to have to add the entire weekly cart to my list just to get my standby items.
I like that you save more when using the digital coupons, but I feel like I’m not doing the same amount of comparative shopping hat I normally do, because there is no price per unit information.
Also, there is no product information, so this is not great for people with food allergies or special diets because you can’t tell what exactly is in a product unless you’ve bought it before.

by LuckyCharmsDuh

So been using KingSoopers during the pandemic. Weird that you cannot add items to your regulars list except the few things that KingSoopers suggest to you. When you search for an item you should be able to add it to your regulars list not just your shopping list cause you’re just gonna have to look it up again next time. Also when it asks you if you want to allow substitutions on a delivery order you can add comments to help guide your shopper to get the best substitute item for you, the only problem is that the shopper doesn’t seem to be able to read these comments. I would also love to be able to text my shopper while they are shopping to offer substitute suggestions but I can’t text them unless they initiate the conversation and they don’t know I want to text them. So unless the shopper just happens to be nice enough to initiate a text string you are left frustrated as the shopper willy nilly chooses the wrong substitutions for you. So in summary, let me add items to my regulars list, let me text my shopper, and let the shopper easily see my substitution comments. Thank you

by Copolitics

The delivery website is completely different from the Clicklist/App making things difficult to navigate. I have an autistic son and I’m a single mom who works a crazy schedule. I use both services and their pharmacy. I love the pharmacy portion of app but the grocery portion is very hard to use on the go in comparison the delivery website. You have to search for every, single item instead of being able to browse by aisle or category. Sometimes, I can’t think of the name of what I’m looking for or need some ideas and it’s a guessing game.
KingSoopers is great, however for quick trips to repurchase things that you buy frequently because it remembers your history. I love that! I also love the clicklist and online coupons. I would never use them, otherwise. I browse through them when I’m traveling and add them to my card between shopping trips. It’s very helpful and saves me a ton money of groceries and gas! It would be 5 stars if they would make it less time consuming!! It took me over an hour to “shop”. I could have just driven up there. Ha!

by Bradleyfour

When KingSoopers is working properly, which seems to be only about half the time, it’s great. I love being able to see what my subtotal will be before I check out, and the fact that it tells me which aisle to find each item makes my shopping experience go so much faster. I see at least two major issues that need to be fixed:
1. The stability of KingSoopers is horrible. I can either delete or check off an item on my list, and a couple seconds later it shows back up and I have to do it again. The same thing happens when I add an item, sometimes it disappears and I have to add it again.
2. The new in-store feature is horrible. The list is harder to read than when not in that “mode”, and I can no longer see my running subtotal (which is important to me because I’m on a tight budget).

Spend more time and resources on fixing the stability of KingSoopers , rather than making it look prettier, and you’ll have a much better product!

by Frustrated Blind Shopper

I am blind and I use voiceover on my iPhone. KingSoopers used to be very easy to use, until the last update.
Last night I spent 2 1/2 hours creating my list and going through all the 500+ coupons, when I went to change the store location because I was going to a different store today than I usually do. Something crazy happened and it crashed KingSoopers . When I went back into it it wanted me to sign in. I have never had to sign in before, Once I had initially created the account. It is always been pretty easy to look through the coupons, load them to the card, and go through the Weekly ad and add things to my list. That is what I use when I go to the store with my mom who helped me shop.
I wasn’t able to buy everything I wanted today, because I could not access my list and since it wanted me to sign in, I was unable to access my super card with my coupons on it. I didn’t have time to sign into the account, because I had my password information at home.
Needless to say I am very frustrated, because I have only once a week to shop, when my mom is able to take me.
I am going to re-try to sign in and see if that helps. I hope it does not crash every time I want to change the store. I hate having to spend up to 2 1/2 hours each week to go through the ad and coupons only to have my list and super card disappear.
I hope this was an update issue and can be fixed.

by Deborah Sea

This was my first time using the Kroger’s online app, I have not picked up my merchandise yet but I had a difficult time trying to set up the account online last night but was finally able to set it up this morning. I would wait till daytime to set up the account if I had known better.

After I set up the account i placed an order then realized a mistake I made with the order and needed to go back into KingSoopers but was not able to cancel my order online. I had to call in to Kroger‘s customer service i to cancel my order.

The agent who ended up helping me on the phone was very nice, she knew her job and was able to cancel the order for me in a reasonable amount of time! Depending how it goes when I go to pick up my order, then I will make my determination as to whether I would use KingSoopers again or not!

I would have given my experience with the online app 4-5 stars but I didn’t only because of the order cancellation experience. It would be nice to be able to go back into the online app and cancel your order if you make a mistake or there’s a problem with the order or you need to change pick up time. Other then that I’ll see how the pickup process goes and then post another review.

by AvidWatcher203

1. KingSoopers requires numerous steps to check out and even though you think you’ve completed all the steps, the order may not go through. Showed up twice at the store and they didn’t have our order. Would like it simpler process to check out.
2. What’s on KingSoopers isn’t what’s in the store. Sure you all substitutions, but there was an item I ordered 3 weeks In a row and it wasn’t in the store. Just drove to a competitor and got it.
3. Even if you allow substitutions, they don’t always give it to you. This is probably more of a store issue than an app problem, but again KingSoopers doesn’t match...plus it’s hard to believe the store was out of chicken. I just wanted 1 pound of chicken of any kind and they “didn’t have it.”

by Cajun Karebear

What a difference! Grocery shopping used to be a big ordeal. Spend an hour there, then home to unload for another hour. I have medical issues and am very limited, but this Is great for anyone. You make your list with KS app, pay for it online and when it’s your time slot (that you schedule)you go pick it up. And get this, they let you stay in your car and load the groceries for you! So helpful! Need to pick up something on your way home for dinner? Order in the morning, or days before, and it will be ready for you on your schedule. Just pull up, get groceries while sitting in your car and continue on with your life!

And another bonus: no dragging kids through aisles of everything they “must have”; and nothing gets stashed in the basket when you’re not looking. You wrestled them into the car, let them stay there. Lol. You have more time, instantly.

Only deduction is King Soopers’s website is a bit clunky. You can get anything you want, but you might find it confusing at first. Good news is they are constantly improving the site.

by BusyTeacherMon

KingSoopers is great! I love that I can scan bar codes to add to my list. The Click List staff is always great at the Broomfield store at 120th x Sheridan. Last March I tried to use the Delivery option which Kroger contracts out to Instacart. What a nightmare! I was charged double my bill. Most of the produce was rotten (from the Fed Heights location) items were missing. Kroger could not help me because it was on Instacart. Instacart did NOTHING to help. Their customer service with this issue was awful. I am very happy to pick up from a King Soopers store instead. I set my pick up time for when I am on my way home from picking up my kids from day care. A few times I forgot items and I called the store and they had no problem adding it to my order. Very happy with ClickList!

by ThecoolfamilyinHouston

I was excited to use KingSoopers because my mother lives in Colorado and I live in Houston. I’d like to use it to have groceries delivered to her home but I was disappointed when I tried to load the free delivery coupon for the flowers I sent today. It was my understanding that if I bought $30 worth of floral items, I wouldn’t have to pay the $9.95 delivery fee. I pressed The coupon to load to my card, but when I went to check out, I was still charged the $9.95 fee. I went back over and over again trying to figure out how to make that coupon attach to my order because I could see it online and saw that the coupon was not expired, but it wasn’t working making me hesitate to use the service again.

by Tastingswithjudy

Tonight after dinner from the comfort of my living room I was able to be present with my family and easily find everything on my shopping list. It was so nice to know what products I would need to swap out for something similar without having to waste time at the store checking in other areas. KingSoopers knows the products I usually pick so that certainly helped streamline my shopping experience too! I have a trip coming Friday and was struggling to know when I could find the extra hour+ to spend inside the store. My anxiety is now gone! Instead of the hour + I was going to need I easily have the 15 minutes to pick up my groceries on my way back from having my car serviced. #momwinning!

by Red Control

I love this service it is so convenient, especially after surgery we I can’t get to the store. They are always very friendly and helpful. Groceries are always ready to go. I use this service about 80% of the time and am so glad it finally came to my town. I was having to go to another city for pickup. I love that I can order and pickup in the same day.
The only cons I have are that sometimes I am not crazy with the substitutions that they make of out of an item. Usually my husband picks up and says sure everything is fine. So not really sure that is thief fault. I also could live without the 4.95 fee. The biggest con I have is that sometimes my digital coupons of their specials don’t get added to my order. Hopefully this will be fixed. I would verify your receipt and make sure you were charged correctly.

by Kellrr

As a working mom, who runs my own business, I have lots more to worry about than running to the store! KingSoopers is easy to navigate, saves all my favorites on the home page to make starting my list and order super easy, and adding to it with my additional items, no matter how unusual (flax meal? Check! Tamari? Check!) is smooth and quick. It took me months to figure out how to add items to orders that had already been placed. I will say this was part user error and part that the print was small about how to do it. Now I can add things when I remember those extra couple items to complete my order before pickup or delivery. I will say, I have been happier with pickup accuracy than delivery overall, but that really seems to vary by shopper, and that is through a third party, Instacart. Love it overall!

by ZapnTap

KingSoopers do NOT work most the time. It especially acts up inside the store and I go to quiet a few through out the city - I am thinking they do this on purpose. As soon as I walk into any King Soopers store I don’t have a signal and if I happen to get a weak signal and try scroll through my saved coupons it changes what I’m looking at- for ex: I am looking at pizza and KingSoopers changes it to hair product n all the coupons are changing so impossible to see what coupons I downloaded. It’s perfectly fine once I leave the store! Other issue is every time I’m at check out I notice one or more coupons not takin off at the final total. So then I have to go through the process of trying to pull up the coupon on a app that’s not working right. Is a hassle! KingSoopers also shows the same coupon to download 4 times. That’s another Problem with KingSoopers . Then kings puts this week all “ simple truth” brand products- which cost way more then other brands even if u downloaded a coupon. Most the free Friday stuff is candy - stupid drinks n chips. I could think of a lot more better items to offer as free. Needs a major over haul.

by Ipad4crystalbrown

I am enjoying this service - fully. I am able to pick a good time slot if I shop in the morning . If you are an afternoon or late am shopper do not plan on getting all the items you want or getting a time slot. That is the only downside . I have put in an order around 1230p and received wilted produce and some items that were not in stock ( but oddly enough IN store when my husband went in to grab a drink) and a few items that were crushed under other items , BUT I am very impressed by the prompt turnaround and how user friendly the site is . I love that I use coupons and their digital coupons PLUS ibotta . I save a ton ! It’s worth a few bruised apples and grabbing an out of stock item the next day if I really have to 😉

by Jenben7

So I love the new idea of ordering online and picking up my groceries. Problem with app: 1. Does not allow me to stay logged in. I have to log in each time I use KingSoopers . 2. I can’t search for products that I have not previously purchased. Example: I want a whole chicken. How do I search for that? 3. I learned that the pricing is per item, and that includes bananas, etc. So maybe it would be helpful to specify that. If I see a photo Of a bunch of bananas, I’m going to specify “one bunch.” But my order had “one banana!” :-) 4. Coupons: does not automatically add coupons for the products I purchase. That should happen.
Idk, it just seems that a company as big as Kroger’s/King Soopers would produce an intuitive easy-to-use app. It’s clunky at best. It needs to flow with better user interfAce. Simple buttons, just easy. Maybe hire really good designers who understand user-friendly? I will say I spend 2x as much for groceries using KingSoopers ! My husband says I go crazy online and he’s right. Instead of my weekly $200, I spend upwards of $400 using KingSoopers . He’s going crazy with my online shopping. So you guys can surely make your app easier to use so I can spend more money??? 🤗