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by GoneSideways

Two of us use the app signed into the same account. We seem to have the issues regardless of who adds the items, who checks off the items or who or how many of us go shopping.

Every time we get to the store many items we added to the list before we left for the store are mysteriously missing from the list. We're getting good at shopping more from memory than relying on the app to maintain the shopping list for us.

Items we check off while shopping keep coming back onto the list. Should I just buy more of the item to make it disappear from my list??

When I'm adding coupons to my card, it would be nice to only see new coupons; not coupons I already have, coupons I already rejected, and coupons I've never seen before.

Finally, what is the deal with the aisle sort order? Some aisles in our store are alphabetical like "bakery" or "seafood" while others are numeric. The app just sorts them alphanumerically rather than how they are laid out in the physical store. We scroll through the entire list at every aisle to make sure we aren't skipping anything.

On a good note, we like having pictures of the items and love the ability to scan items to add back to the list.

Hooding KS decision makers are reading reviews and can get some of these issues resolved. We're probably going back to our old app if the can't be fixed.

by Kimber45caliber

I’ve used this app for the last 6 weeks. I only use it to refill prescriptions and check to see if the prescription refill is ready. Today it would not let me sign in. It told me I needed to enroll. I tried repeatedly and it kept saying I needed to enroll. I thought maybe there was an app update and I needed to re enroll. I tried to enroll and it told me there was already an account and that I needed to sign in. I tried to sign in and it again told me I needed to enroll. It was a vicious circle. I tried the Live Chat help on the app. I explained the problem and they gave me a number to call. I called the number and they transferred me to another number. I use this pharmacy app for my husband’s prescriptions. He has stage 4 liver cancer, is dying, and I’m having to manage his care. The woman on the phone wouldn’t speak to me, she would only speak to my husband, who is sick, which is why I’m the one dealing with this. She didn’t need all his information again. The app is the problem, not his information. But she insisted and she wouldn’t take the information from me. After 20 minutes on the phone the woman said it was all taken care of and I could use the app. I later tried the app and couldn’t sign in. Same problem as before. Unfricking believable! King Soopers (Kroger) has cheaper prescriptions but it is not worth the aggravation of this stupid app and the unhelpful customer service.

by TSM0916

If I could give 0 stars I would! I have been a KS customer for over 40 years, and when I actually need you because my husband and I are both sick with Covid, I can’t even expect my order puller to know the difference between a loaf of bread and and a bag of hotdog buns! Seriously, if you are going to make a substitution, how about a DIFFERENT BRAND of whole wheat bread, rather than giving me hot dog buns. My husband and I never eat hot dogs, EVER! KS must be hiring millennials who have no critical thinking skills.

Then when I went to online customer service to deal with this I was given a credit for the hot dog buns and a credit for the delivery fee to be used on my next order. Since I still needed bread I prepared another order and there is no place on the app to use an existing credit. So this time I called the customer service number, got disconnected three times before someone actually answered the phone, and her English was so poor I could hardly understand a word she was saying to me. She just kept spelling the word C-A-R-D, like I don’t know how to spell card. I found it offensive! If she was telling me where to look for this I couldn’t understand her. In frustration I finally ended the the call and placed the order, thinking maybe this is automatic if there is a credit, and still didn’t get the credit. Going forward I will be a Safeway customer. Apparently 40 years of loyalty means nothing to King Soopers!!