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by Kimber45caliber

I’ve used this app for the last 6 weeks. I only use it to refill prescriptions and check to see if the prescription refill is ready. Today it would not let me sign in. It told me I needed to enroll. I tried repeatedly and it kept saying I needed to enroll. I thought maybe there was an app update and I needed to re enroll. I tried to enroll and it told me there was already an account and that I needed to sign in. I tried to sign in and it again told me I needed to enroll. It was a vicious circle. I tried the Live Chat help on the app. I explained the problem and they gave me a number to call. I called the number and they transferred me to another number. I use this pharmacy app for my husband’s prescriptions. He has stage 4 liver cancer, is dying, and I’m having to manage his care. The woman on the phone wouldn’t speak to me, she would only speak to my husband, who is sick, which is why I’m the one dealing with this. She didn’t need all his information again. The app is the problem, not his information. But she insisted and she wouldn’t take the information from me. After 20 minutes on the phone the woman said it was all taken care of and I could use the app. I later tried the app and couldn’t sign in. Same problem as before. Unfricking believable! King Soopers (Kroger) has cheaper prescriptions but it is not worth the aggravation of this stupid app and the unhelpful customer service.

by TSM0916

If I could give 0 stars I would! I have been a KS customer for over 40 years, and when I actually need you because my husband and I are both sick with Covid, I can’t even expect my order puller to know the difference between a loaf of bread and and a bag of hotdog buns! Seriously, if you are going to make a substitution, how about a DIFFERENT BRAND of whole wheat bread, rather than giving me hot dog buns. My husband and I never eat hot dogs, EVER! KS must be hiring millennials who have no critical thinking skills.

Then when I went to online customer service to deal with this I was given a credit for the hot dog buns and a credit for the delivery fee to be used on my next order. Since I still needed bread I prepared another order and there is no place on the app to use an existing credit. So this time I called the customer service number, got disconnected three times before someone actually answered the phone, and her English was so poor I could hardly understand a word she was saying to me. She just kept spelling the word C-A-R-D, like I don’t know how to spell card. I found it offensive! If she was telling me where to look for this I couldn’t understand her. In frustration I finally ended the the call and placed the order, thinking maybe this is automatic if there is a credit, and still didn’t get the credit. Going forward I will be a Safeway customer. Apparently 40 years of loyalty means nothing to King Soopers!!

by Darth Nickname

This is without a doubt the most consistently negative experience I have with an app. It’s just has constant glitches. For a while it would not leave items checked off my list, they would show as checked, then refresh and add themselves back onto the list. Which made the list useless until that problem went away, which was several weeks. Today in the middle of my shopping the app logged me out with authentication error message and then wouldn’t allow me to enter credentials to log back in. It would only allow me to create a new account. So I had to finish my shopping without a list and of course missed some items. It didn’t allow me to log back in until I got home, uninstalled the app and reinstalled it. How convenient. As for the user flow, it’s now totally geared to their curb pickup process only. As another reviewer said they’ve buried the in-store shopping list in a menu. I guess they don’t want those of us who actually enjoy shopping in their store. But I could live with that if the app was reliable, which it’s not.