DG Status

Last Updated on 2023-10-12 by DPG Media Services

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Common DG Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DG app on iOS and Android devices. Solve all DG app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DG iPhone Issues and Solutions

DG iOS app crashes, not working, errors
DG iOS app network issues
DG on iOS has black/white screen

DG Android App Issues and Solutions

DG has errors/crashing/not working
DG server network connectivity issues
DG has black screen

DG iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DG app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DG app crashes or not working on Iphone (iOS):

Close and restart the DG app on iPhone
Update DG app to the Latest Version for iOS
Uninstall and reinstall DG iPhone app
Update your iPhone to the latest iOS version

Fix DG on iPhone unable to connect to server/internet connection issues::

To resolve DG network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DG black/white screen (blank screen) on iPhone:

Follow the DG iOS app troubleshooting guide Here →

DG Android App Issues and Solutions

Fix DG not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DG app issues:

Force Stop the DG App
1. On android, goto "Settings" » click DG app. » click "Force Stop".

Update DG to the latest version on PlayStore

Clear DG App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DG app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DG.

Fix DG unable to contact server/ DG internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DG » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DG » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DG on android.

Solve DG black/white screens issue on Android:

Follow the DG android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DPG Media Services, developers of DG.

Verified email

Contact e-Mail: [email protected]

About this app

De Gelderlander - Digitale krant is de papieren krant, maar dan op je beeldscherm. Heb je vragen of opmerkingen over de Gelderlander Digitale krant of over de Gelderlander in het algemeen? Bepaal zelf hoe je wilt lezen: per pagina, zoals de papieren krant, of per artikel vanuit verschillende nieuwslijsten. We houden je op de hoogte van nationale en internationale topsport, maar hebben ook aandacht voor sport in de regio zoals amateurvoetbal. Eenmaal gedownload is de krant ook zonder internetverbinding te lezen en je kunt automatisch downloaden instellen. Ga daarvoor op je iPad of iPhone naar Instellingen > iTunes en App Store > klik op je Apple ID > Toon Apple ID > Beheer abonnementen. Dan kun je de digitale krant aankopen via je iTunes account. Je kan per dag een krant kopen of kies voor een week- of maandabonnement. Een abonnement via je iTunes account wordt standaard automatisch hernieuwd. Lees de editie van je eigen regio of kies uit alle andere edities. Deze automatische hernieuwing kan tot 24 uur voor het aflopen van de abonnementsperiode worden stopgezet. De Gelderlander brengt je internationaal, nationaal en regionaal nieuws. Blijf 24/7 op de hoogte door this app te volgen op Facebook, Instagram of Twitter. Heb je geen abonnement op de Gelderlander? De app bevat alle regionale edities van vandaag en een archief vol oudere kranten. Heb je al een abonnement op de Gelderlander?