AD app not working? crashes or has problems?

AD Status

Last Updated on 2024-10-23 by DPG Media Services

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Common AD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AD app on iOS and Android devices. Solve all AD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AD iPhone Issues and Solutions

AD iOS app crashes, not working, errors
AD iOS app network issues
AD on iOS has black/white screen

AD Android App Issues and Solutions

AD has errors/crashing/not working
AD server network connectivity issues
AD has black screen

AD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AD app crashes or not working on Iphone (iOS):

Close and restart the AD app on iPhone
Update AD app to the Latest Version for iOS
Uninstall and reinstall AD iPhone app
Update your iPhone to the latest iOS version

Fix AD on iPhone unable to connect to server/internet connection issues::

To resolve AD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AD black/white screen (blank screen) on iPhone:

Follow the AD iOS app troubleshooting guide Here →

AD Android App Issues and Solutions

Fix AD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AD app issues:

Force Stop the AD App
1. On android, goto "Settings" » click AD app. » click "Force Stop".

Update AD to the latest version on PlayStore

Clear AD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AD.

Fix AD unable to contact server/ AD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AD on android.

Solve AD black/white screens issue on Android:

Follow the AD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at DPG Media Services, developers of AD.

Verified email

Contact e-Mail: [email protected]

About this app

Bepaal zelf hoe je wilt lezen: per pagina, zoals de papieren krant, of per artikel vanuit verschillende nieuwslijsten. We houden je op de hoogte van nationale en internationale topsport, maar hebben ook aandacht voor sport in de regio zoals amateurvoetbal. Eenmaal gedownload is de krant ook zonder internetverbinding te lezen en je kunt automatisch downloaden instellen. Dan kun je de digitale krant aankopen via je iTunes account. Ga daarvoor op je iPad of iPhone naar Instellingen > iTunes en App Store > klik op je Apple ID > Toon Apple ID > Beheer abonnementen. Neem gerust contact met ons op door een e-mail te sturen naar webcare@this app. nl. this app (Algemeen Dagblad) is een uitgave van DPG Media BV. De this app - Digitale krant app is de papieren krant, maar dan op je beeldscherm. Heb je vragen of opmerkingen over de this app Digitale krant app of over this app in het algemeen? Je kan per dag een krant kopen of je kan kiezen voor een week- of maandabonnement. Een abonnement via je iTunes account wordt standaard automatisch hernieuwd. Deze automatische hernieuwing kan tot 24 uur voor het aflopen van de abonnementsperiode worden stopgezet. Lees de editie van je eigen regio of kies uit alle andere edities. Blijf 24/7 op de hoogte door this app. nl te volgen op Facebook, Instagram of Twitter. De app bevat alle regionale edities van vandaag en een archief vol oudere kranten. Dan kun je gebruik maken van deze app door in te loggen met je this app-profiel. Of bel tijdens kantooruren met onze klantenservice via telefoonnummer 088- 0561 588.