CASETiFY Reviews

I have purchased several cases in the past and I received my order today and I am 100% disappointed and unhappy with my order! Your new high gloss cases are complete crap!! My plate is already scratched and I have only opened the box! I have always recommended your cases and now I will NEVER recommend again and I won’t ever order again unless the matte case/plate is a choice! Why you would ever change the excellence you had is beyond me!! One very unhappy customer! I will be looking elsewhere for future orders!! I can’t even give you one star for the complete crap!! Pictures on previous cases were excellent quality and now a big ole mess! Again..why on earth would you change such an amazing matte case for glossy crap!!

I had a few issues with my order so I asked them multiple question and they never answered any, they IGNORED them. I’ve ordered more than 7 cases with them and this was my first time having problems with them. So I asked to cancel it since they never processed/made the cases and they did (only question they did answer). So I then emailed asking for a refund, I got an email back saying I would get my money back in 5-7 business days. 9 days later I still haven’t received my money back and when I emailed them to let them know I never got my money, they never answered me. If you want a refund because you never got your money back, instead of emailing them again just call your bank and dispute it.

I love this app cases but from now on, I'm sticking to the website. CASETiFY is one of the least user-friendly shopping apps I've ever had the misfortune of experiencing. I tried to change my profile settings multiple times, including shipping address, payment information, contact information, etc, with unceasing error messages in response, and it wouldn't let me check out at all, despite restarting, clearing the cache, and redownloading CASETiFY . Also, it was kind of disappointing that CASETiFY only had the option to design your own cases, without listing any other products such as existing case designs, collab projects, and accessories such as AirPod or AirTag holders. I want nothing more to do with CASETiFY, it was a complete waste of my time to bother downloading it at all.

I ordered a phone case for my wife’s birthday in which I used a PNG image file designed by a professional graphic designer. During the horribly clunky and difficult to use case creating process, the thumbnail showing the picture being used showed me a picture with a transparent background (what I wanted). So I ordered.

I did not receive a confirmation email with a time line, so two weeks later I still have no case. I contact customer service and am sent a copy of my confirmation email. Somewhat helpful.

Two days later (day 16) I received the case and opened it. CASETiFY had added a whit whack ground and blocked off the whole back of the phone. Not at all what I ordered and paid $48 dollars for.

I have been emailing multiple times a day with customer service for the last week with no helpful info given to me and no exchange or return being accepted. I even sent the png file with the transparent background to them but their response was for me to spend another $48 dollars and just see if it fixes itself.

The case quality was okay, not $48 worth and the customer service/support was horrendous. Will never order again and will warn friends against using this app.

I like their cases they’re nice and durable, however the designs are pretty basic, and theres only so much the buyer can customize about a case. Despite this I have bought one for my own phone, and my brother has bought one in the past as well, however recently I purchased 1 cases for my mom as a Christmas present. I ordered it on Nov 30. It said it would take 11-20 days to arrive which is long for how expensive they are but i did customized it, so I just assumed that’s y it would take so long. However it’s now Dec 26 and I still don’t have a case. Its literally been almost a month and my mom definitely didn’t get her Christmas gift. In the past they have always taken long but never this long very disappointed. I guess if your looking to gift a case make sure u do it 2 months in advance.

If you downloaded CASETiFY to make your own custom case than you got the right app, but... when you try to search something nothing will come up, I have tried and tried but when I search something up that should be easy to search like food, art or flower, nothing comes up and I am really disappointed! I deleted CASETiFY and downloaded it again and still no results came up when I wanted to search something. I wouldn’t recommend CASETiFY to anyone who wants to try and find any cool cases, I would just go online, but like I said before, if you want to make your own photo custom case than I would recommend CASETiFY. I’m deleting CASETiFY.

Love this app cases. They’re very durable and always look great. CASETiFY, however, is extremely buggy and not very user friendly. If you want to see their signature designs, or search for a design in particular, you have to go to your shopping cart and click ‘continue shopping’. This is not really something that just occurs to someone to do when trying to navigate to the signature designs/search box. So until you figure that out, you’re stuck with only being able to make your own case.
The bugginess is a HUGE problem for me. Found a case I liked, but could not change the type of phone or any characteristics of the case itself. Pictures take forever to load, as well as the next page. Tried searching the case I wanted on the safari website instead, but the case wouldn’t pop up. I literally typed word for word what this case was called and it was not in there. I ended up emailing myself a link of the case from the this app app for it to suddenly appear in the online store after clicking the link. After hours of trying this and that, I finally found the case and was able to purchase it, but not using CASETiFY . They seriously need to fix the interface and the inner workings of CASETiFY, because it is not working how it should. Needs better navigation and less loading issues. 1 star app, 5 star cases.

Around a month and a half ago or maybe even more, I ordered a case. I had heard that their cases were very high-quality, (I have seen some of them, and I will say they are) so I was really looking forward to it. The first few days it said it would come August 14-17, and I was fine with that, but IT STILL HASN’T COME. I checked every single day on the porch and in the mail, but I got nothing! I am still very upset and want my case as soon as possible. And, every time I would open CASETiFY to check on my case, it would log out for no reason. Then, when I would log back in, it would say the order is “on hold”, though it’s been like that for a month and a half. I am very upset. I want my case.

I am a 14-year-old, and I’m writing this. This should show that you guys need some stuff to work on when it comes to ordering.

If you are thinking about designing your own case, use a different app here’s why, I have been playing to get a new phone case but I have the iPhone XR in the color blue so there aren’t much nice cases that fit my phone. I told my cousin about CASETiFY so he got it. I see him a lot so when he purchased it said it will be there in 3 weeks which would be December 22nd. I didn’t even notice he didn’t have the case until 3 weeks had passed we were both looking for phone cases then he told me he ordered a clear one I said “why are you getting a phone case when you ordered one from this app?” he told me it was a rip off and not to get it they took 46 dollars and no refund. thank god he told me because I was just about to purchase. here is my side of the story and why you should. I hope the owner of CASETiFY sees this please make changes and don’t scam people for money. I’m very disappointed because I have been trying hard to find apps like these. thank you.

So I recently purchased the more expensive drop-proof case with the super cool octopus on it, I fell in love with the case instantly and love how well it protected my iPhone X. It logically followed that I’d try out the same case with pictures of my dogs on it (I’m a dog trainer and thought this would be super fun). I made sure when I selected photos that they were the highest quality (and I also made sure the option said high photo quality in CASETiFY ). I got the case in the mail today and discovered that the image quality on the case was no where NEAR what I was expecting from this company. I still love the case and at least I know it will protect my phone, but the photos are so grainy that it’s hard to make out what’s in some of them (and I used photos taken with GoPros, iPhone X, and Canon Rebel t5- all of which have amazing photo quality). I would’ve expected them to print the photos and enclose them inside the case (resin or something similar)... but they are printed on the outside of the case which means they will eventually scratch off. I’m super disappointed in both the case and the company which I previously associated with high quality products.

Just like my review title says just being honest I downloaded CASETiFY because my cousin said it was really good for making phone cases. Which she has three of from CASETiFY the only downside is CASETiFY doesn’t let me select my actual phone bread everything on here is for apple… a Phone I clearly do not own I had to go to the website to actually find a Samsung phone case and design it on there. But I would be happier if I could use CASETiFY instead because it has easy access to my photos unlike the website I have to download and transfer my photo onto it just to create my phone cases. Also it would be really helpful if CASETiFY was iPad friendly as well since I practically live on it. It would be nice for it to come up as a full screen instead of looking like a small cell phone screen. For now i’ll give it 2 stars Cuz of the lack of navigation and product selection options when it comes to CASETiFY itself but if I could leave a star rating on your website I definitely give you guys five stars as a present day customer and a future customer I would suggest you guys put a little more effort into your app to make it work as good as your website.

Overall great app. Primary thing I don’t like is it gives you the option to have “favorites/loved” cases under your account. However it does not give you the option to mark any of the cases as a favorite to store for later reference to purchase. No point in having this feature if you can’t use it accept online. It also gave me a general summary when I first opened CASETiFY if features such as items for your birthday. But the profile doesn’t ask for your birth date. So how can u use that feature? Thought maybe you get a discount or something for your birthday. Don’t know as you can’t access it. Great app to shop with but in general has some basic items that need adjusting.

I like it because of the case helping with the phone but it is getting irritating because no matter whatever picture I pick it is still telling me my print quality is low which I don’t get at all and everytime I hit submit it keeps only showing one picture if I do multiples I been having to fight with CASETiFY since day one and no matter how many updates u do it still does the same exact thing and it is getting extremely frustrating for real hopefully you guys will get this fixed

I was so exited to download CASETiFY so I could get a knee phone case for my new phone! I was so happy cause I could decorate my case with all the pictures of the people I love! So I designed my phone and I made the case clear and decorated my phone case then I filled in all the info needed and I double check to make sure that it was the right phone case, and all of a sudden it was yellow! No matter what I’d do it would never change. I’m really upset that I did not get one of my dream phone cases :(. Other wise that it’s a pretty good app I guess.

CASETiFY is pretty cool! the interface is a little glitchy sometimes, but i really love how customizable each case is. especially with the ability to view the case on your specific phone in the color you own. that makes a huge difference when you’re looking at cases that are semi-clear. contrast that looks pretty on a white phone might not show up on a black one. great thinking including that functionality. I would say though, that it would be nice if i only had to tell my phone model and color once. like if i could tell CASETiFY when i first open it that i have this specific phone in this color, and then it defaulted to viewing each case in that combination instead of having to switch it every time. i think that would be a really convenient feature because it does get a bit annoying to keep having to switch it to my phone color and model for every case i scroll through.

So I wanted to buy a case for my birthday they were going to my best friend was gonna get me my case for my birthday so she told me get the design you want and I’ll pay for it so I go and I download this app and I wanna make a photo grid case tell me they didn’t have my phone case I have the iPhone 6s Plus and they didn’t have it so I was kind of bummed but in CASETiFY they have the 6S plus when you download CASETiFY you can scroll on the pictures and they have the 6s plus possible but I didn’t have they didn’t have it so I’m kind of bummed so I got no case I don’t hear me out I try to design a case a different phone case and it was beautiful but only if they had the case I wanted so great I don’t got any case so great

I had 2 cases that I was considering on buying. When I left CASETiFY for a few hours and came back to look at the cases again the custom case and the other case that I was looking at weren’t there anymore. This happened last time and I was okay with redoing the custom case. But this really just annoys me. I don’t want to keep redoing the custom case and then have it disappear. Other than that CASETiFY is great and a good way to find different types of cases.

this app is such a wonderful company! I had a problem with my case yellowing within a few weeks so I emailed them asking if there was anything i could do to fix it. I NEVER realized they emailed me back until months later and they still were kind enough to replace my case. Honestly the sweetest company I’ve come across. Apart from the yellowing, I’ve had no problems with my case. (And I drop my phone very often.) So if you’re contemplating buying from this app, I highly recommend it!

I recently purchased a new phone case for my IPhone XR and when I ordered it it said it would be here from November 1-6. Not particularly worried about, I got an email later that week saying it had shipped and would be there the 29-2. Cool. However, it was delivered today (Oct 27th). Not only was it early the phone case is beautiful and feels really durable. It’s a little heavy and bulky but it still gotta in my back pocket easily. I got one of the neon sand ones and it is definitely worth the price.

This was my first time ordering from this company. Overall, it was a very flawless experience. Great photo quality & very fast shipping!! Unfortunately, there were just a few concerns and/or things to be aware of. The primary issue that contributed to the 4 stars instead of 5, is the fact that the picture is on the outside of the case. Why wouldn’t there be a simple clear cover to protect the artwork? I can already imagine the pics fading after only a few months of use. Even holding the phone in the same spot, I’d imagine, would begin fading the pic over time. The case that I chose was $39. That’s not cheap. The artwork should be protected. Mentioning money. Please be advised that there is an “international fee” if you’re ordering from the USA, as the transaction comes from Hong Kong!

Edit: Update. Have ordered several of these cases now. Have been using them daily for a while & have experienced no scratching or fading. Plan to order again!! Updated to 5 stars!!

I like to put the cases I like in the cart and then make a decision from there. Well every time I try to do this on CASETiFY my selections either don’t show up or CASETiFY crashes and it doesn’t save my choices in the cart. There’s also this issue of when I go to delete a choice. Instead of deleting one item it deletes all of them and my carts empty and I have to go through and find all the cases I’m thinking of buying again. To some this may not be a big deal but to me this is very annoying and it makes me not even want to buy anything. Please, fix this ASAP

I’m an avid cellphone case hoarder LOL. So I was a bit disappointed when this site keeps giving me problems on bring up my cart to see my orders. I would add my order and try to go to my cart and it would say it was empty even though the cart icon said I had my quantity. Needless to say going back and trying to do it again and again only increased my quantity and was very frustrating. Two cellphone cases and a band for my Apple Watch turned into 10 items and couldn’t get into my cart to delete and purchase. For the price of these items I expected better please fix this I really like your site and would hate to shop elsewhere.

Ok, I love their products! The order has always been on time and I’ve loved every case I’ve gotten. That being said, I’m disappointed with their app and website. They both are very difficult navigate, unorganized and lack in content. I loved scrolling through all the different types of cases based on categories and seeing what gem I could find. Now, I have trouble just find a category of cases. I’m sad to write this review but hopefully the company will update something to make it a tad more user friendly.

I don’t usually do reviews but I felt like I needed to this time. I just received my case today and it is beautiful. The pictures turned out great and the case is nice. I purchased this for a Xmas gift and was worried it would not make it in time. To my surprise I received my case just 5 days after putting in my order. Very happy with the product and the service. Will definitely be going back for more.

I ordered a leather phone case with a holder for cards for my phone. I absolutely love what I received!! The price was kinda pricey, but after I received my case it was absolutely worth it! It is very nice and luxurious looking with its style, soft on the inside and classy for the outside. My case came a few days early and the box holding the case is very nice and they took care in making sure no damage was done to it while being delivered.

So im a child and im just fooling around but this is such a cool app!! I have an older sister and I just made a phone case that she would love. I added a buch of photos from my camra roll with a lot of memories. I AM IN LOVE WITH HOW IT LOOKS ♥️♥❤️♥♥️❤️♥♥️❤️I think I just found her birthday gift.

The only thing that bothers me is how expecive the caeses are. The case for my phone (se) is $35 alown then add five dollers of shipping and its 40 dollers and if I want two than that would be about $80. thats insane, I get it its like customizable but its just a little too expensive. the bigger the phone the more money, I think they are like thar because they are high kwalaty and you can costomize for free.
(its just the case $35)

Anyways I totally recommend CASETiFY!

But you cannot edit the picture for the case very much, it is extremely limited to zooming in and out (which most of the time isn’t a good idea) and panning. There should be a way to actually crop the image you want on your case. But overall, the prices are fair and CASETiFY offers a ton of variety in phone models, so 5 stars for you guys.

Customized 2 cases with personal photos and the product arrived quickly and the quality is fantastic! I had my first case for a year and it’s the basic case and it’s still in perfect condition. Just ordered my second one. Will be purchasing customized cases for family members from this company for Christmas gifts! Highly recommend.

I made a case of my boyfriend and I, was told it would take 2-3 weeks and I got in in less than one. It is beautiful, I loved the packaging it was very carefully packaged. I loved the thank you card. The whole experience was amazing I’m very satisfied and I will for sure be ordering again. 10/10 would highly recommend. Thank you ❤️

This company sent me the wrong case. I returned it on 4/5. They still have my money and have not sent me the new case. They play dumb when I email them. I guess they think I'll give up and let them keep my $65. Curious that you can't call them.