Contact CASETiFY Support

I ordered a phone case for my wife’s birthday in which I used a PNG image file designed by a professional graphic designer. During the horribly clunky and difficult to use case creating process, the thumbnail showing the picture being used showed me a picture with a transparent background (what I wanted). So I ordered. I did not receive a confirmation email with a time line, so two weeks later I still have no case. I contact customer service and am sent a copy of my confirmation email. Somewhat helpful. Two days later (day 16) I received the case and opened it. The app had added a whit whack ground and blocked off the whole back of the phone. Not at all what I ordered and paid $48 dollars for. I have been emailing multiple times a day with customer service for the last week with no helpful info given to me and no exchange or return being accepted. I even sent the png file with the transparent background to them but their response was for me to spend another $48 dollars and just see if it fixes itself. The case quality was okay, not $48 worth and the customer service/support was horrendous. Will never order again and will warn friends against using Casetify.

I love Casetify cases but from now on, I'm sticking to the website. This app is one of the least user-friendly shopping apps I've ever had the misfortune of experiencing. I tried to change my profile settings multiple times, including shipping address, payment information, contact information, etc, with unceasing error messages in response, and it wouldn't let me check out at all, despite restarting, clearing the cache, and redownloading the app. Also, it was kind of disappointing that the app only had the option to design your own cases, without listing any other products such as existing case designs, collab projects, and accessories such as AirPod or AirTag holders. I want nothing more to do with this app, it was a complete waste of my time to bother downloading it at all.

I had a few issues with my order so I asked them multiple question and they never answered any, they IGNORED them. I’ve ordered more than 7 cases with them and this was my first time having problems with them. So I asked to cancel it since they never processed/made the cases and they did (only question they did answer). So I then emailed asking for a refund, I got an email back saying I would get my money back in 5-7 business days. 9 days later I still haven’t received my money back and when I emailed them to let them know I never got my money, they never answered me. If you want a refund because you never got your money back, instead of emailing them again just call your bank and dispute it.