Contact Foreign Affairs Magazine Support

by JamesMBaker

This app is a fraction of what it should be. I haven't been able to download the new issue on time for months now and still can't get the most recent one. Moreover, when you're on the app homepage and want to read a featured article, the app makes you log in for each article you read despite already being logged in on the app itself. So, reading eight featured articles require eight individual log-ins. Ridiculous. It's a shame such stellar content is drug down by such poor digital management. It's ironic that they're covering the advancement of technology (the most recent issue is on automation) while simultaneously failing at the most basic automation themselves. Also, I've called them 5 times about this issue and emailed them. No fix yet. Just the same old "yeah, we know there's a problem, we'll fix it" runaround for months now. Horrible customer service.

by Internet Radio Micah

At the recommendation of one of my professors I purchased a subscription to Foreign Affairs. While browsing through the website is easy enough it is almost impossible to get through any articles on the app. The articles are in depth and often long but if I close the app and reopen it the app does not take me back to where I left off. The app instead takes me back to the main page and then I have to go back and find the article I was reading and hopefully remember where I left off. It has stymied my progress through a handful of articles and now I’m at the point that it just isn’t worth continuing to read on my iPhone or iPad because I know I may have to stop reading an article and will have to go through a whole process just to get back into the article.

by Plimsoll

The App from the App Store has for two days given me a message to ‘try again soon.’ After six calls to customer support and resetting my pass word twice, I am no closer to being able to access my subscription on the iPad. (Maybe this works on the iPhone, but I doubt it.). I suspect the message is disinformation, which is bad practice.

I advise staying with the content on the web if you need digital access, at least until they can figure this out. The motto of these developers seems to be, Move Fast and Break Your Face.

By the way, what happened to the old fashioned concept that customer service people who are expected to support an offering should be involved in testing it? Assuming that there was a test plan of any kind, a big assumption.