Contact Medisafe Medication Management Support

by SF Cavendish

While it helps me remember to take my prescriptions, the interface for the app seems confusing and even convoluted at times. Several times it’s felt like there were several separate groups working on developing different parts of the interface, but they didn’t talk to each other.

For example, the add-on information about heart health is great, but it seems stuck in the middle of something else. It also seems to pop-up whenever it wants to. It feels like the heart info team didn’t talk to the other teams. I have one Rx that I’m supposed to take 1 or 2 tablets/dose. I’m reasonably sure that there’s a way to enter that into the app, but I’ve given up. It’s common for drugs to be prescribed that way. It should be simple and obvious. It shouldn’t require several trips through the documentation. It doesn’t help that the documentation reads like it was developed by yet another team who weren’t talking to the other teams. Or that confusing features weren’t actually fixed and clarified—it seems like the documentation was intended to put a band-aid on the UI and to explain at length things that are basic to the app.

Please, please, please start over with a focus group who aren’t familiar with any part of the app. Give them simple tasks. If it takes too long for them to figure out how to complete the task, the users aren’t dummies. The app needs work.

by Existenceispain

Firstly, this app is loaded with features. No complaints there. However, it's a bit bogged down for the average user. It's not as easy or intuitive to navigate as an app should be for people who need to take multiple medications multiple times a day. Taking into account that people taking medications might also have some degree of brain fog or mental impairment either due to the condition or as a side effect of medication, an app aimed at this demographic should have its core features easy to access without having to tap through multiple menus repeatedly. The process for adding a medication, for example, could be simplified. I see this app advertised as #1 recommended by pharmacists, but what about the people who are actually using the app? The interactions checker is phenomenal from a pharmacist's or doctor's point-of-view, but easily being able to add and record doses, as well as being able to view monthly calendars, would be a great asset to users. In the end, making an app that's easy to use is the best way to ensure patients actually take their meds. This app could easily be 5 stars with just a better interface, because it truly is a fantastic app. Just not as practical as I'd like. P.S. I'm unsure if there's a way to turn off the weekend "extra help" notification.

by Toneybarber

Just today the developers cut down the number of free measurements from 6 to 3. Perhaps the 6 measurement model was not restrictive enough and was not pushing folks to pay the fee for the professional version. I only discovered this when I went to change one of the accessible measurements. I turned one of the 6 off and added 1 other. When I clicked to exit the settings is when I was informed via pop-up that the limit was 3. Now, this restriction in and of itself is not terribly bad considering I can do all of the measurement manually in the native health app. Nearly all of the health data I port to the health app is via Bluetooth enabled devices. Although it would be nice to add some missing data through this app from time to time, I have absolutely no need for any of the other features offered for the $40 annual price tag. To make this app really useful it should allow as many measurements as the user wants to have access to. Measurements which can be manually added through the native app should not be a pay-for in this app. I am sure there are many folks who would pay a premium for multiple users. The rest is fluff. I’ll use it for a while for mes management but will continue to search for something else.