Are you having issues? Select the issue you are having below and provide feedback to GTBank.
- Fingerprint icon disappeared one day
- App stopped allowing to log in with fingerprint
- Loading animation appears and disappears without logging in
- Unable to log in for over a week
I tried to log into my GTB mobile app but it keeps rotating and won’t open. Please help
I downloaded the app but I couldn't generate my user id nor is the e-wallet to sign in as first time user
I tried to do transfer but it not showing banks on my app
My mobile is not opening at all
I have been trying to login to my mobile banking app but it keeps rotating and it is not saying anything
Complete guide to troubleshoot GTBank app on iOS and Android devices. Solve all GTBank app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Guaranty Trust Bank PLC, developers of GTBank.
E-Mail: mobiledev@gtbank.com
Website: 🌍 Visit GTWorld Website
Privacy Policy: https://www.gtbank.com/privacy-policy
Developer: Guaranty Trust Bank
It is secure and very simple to use. • Manage your account and preview your transaction history. • Initiate transfers to own account(s), this app accounts and also to other bank accounts. • Purchase Airtime and Data bundles for all networks. • Receive In-App messages on new features, quick tips and promotional offers. • Link your profile to a device with the option to use PIN or Token to complete your transactions. • Other profiles will be able to use the mobile app on your device successfully with Token authentication only. this app Mobile Money offers you another simple way to make payments and transfer money to family and friends from your mobile device. Your phone number is your account number (Wallet ID) and you don’t even need to be an account holder of this app to register for this app Mobile Money. *Standard network charges apply as you may be charged by your service provider for mobile or internet use. • Visit your App store, search for ‘this app’ and click the download/install button. • Launch GTBank and input your User ID and password. • If you do not have a password you may dial *737*6*5# from your registered mobile phone for your login details. Please note that you can always switch between PIN or token at any time by simply going to the Settings Menu of the mobile app. • A 5-digit secure code will be sent to your registered mobile phone via SMS to verify your device. Please note that this is required only when using a device for the first time. • If you chose to use the token as your preferred means of verifying your transactions, you will also be sent the 5-digit secure code via SMS to verify your device for the first time. You will then be able to start using the this app Mobile App with your hardware or 737 Token. • Please note that you are not restricted to any device. You can also call GTConnect on 08039003900 or 08029002900 for the verification code. • Enter this code in GTBank and your mobile phone will be successfully verified against your account profile. If this is your preferred device, please select 'Yes' and choose a transaction method (PIN or Token). • If PIN is selected, you will be required to agree with the Terms of Use and create a PIN which you will be using to complete your transactions instead of a token. GTBank allows you perform transactions and manage your bank account(s) from your mobile device. If you do not receive this message please generate a code from your hardware token or dial *737*7# from your registered phone number to obtain a one-time verification code. Enter this code and your mobile phone will be successfully verified against your account profile. And if you have forgotten your password, please click “Forgot Password? ” on the login page to reset your password. • At first login, you will be asked to verify your device. You will then be able to carry on using the this app App with either the Hardware or 737 Token as the means of completing your transactions. The revamped this app Mobile App, lets you carry your bank with you wherever you go. This device is not mine” from the device verification screen. All you need do at the first login is to select “No! Now you can start using GTBank .