Are you having issues? Select the issue you are having below and provide feedback to Astrill VPN Client.
- Requires allowing it to access VPN services
- Constant trouble to turn the VPN off on my phone
- Loses connection when phone goes into sleep mode
- App refuses to switch to off and requires reboot
- Keeps turning itself back on when trying to turn off
- Slow speed
- Gets disconnected anytime
- Unable to help with connection problems
- Loses almost all internet connection to local websites
- Non-existent customer service
- Refuses to offer refund for services that are near unusable
In China, app does not connect after entering credentials. App freezes on the spinning wheel and force closing the app doesn't work. Upon reopening the spinning wheel shows again
Complete guide to troubleshoot Astrill VPN Client app on iOS and Android devices. Solve all Astrill VPN Client app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Veloxee Corp., developers of Astrill VPN Client.
Fast speed, high security, plenty of servers and easy to use software for all popular devices is what makes Astrill number one choice for Internet protection by thousands of customers in more than 180 countries around the world. You can run Astrill on your WiFi router and connect all devices in your home or office to our secure VPN, for example all your phones, Windows, Mac and Linux computers, Apple TV, Smart TVs, etc... Astrill has been in business since 2009 and our team of security experts is constantly working on developing innovative technologies to make the Internet more secure place. Astrill iOS VPN client supports "Always On" VPN mode - whenever you use Internet on your device, it will automatically connect to VPN in a second! Astrill iOS VPN Client connects your mobile device with just one click to our secure VPN network. Astrill VPN protects you whenever you are online and makes it impossible for anyone to get a hold of your personal information transmitted over the Internet. Astrill iOS VPN client supports "Smart Mode" - you can exclude local web sites from VPN to speed up access. Astrill runs its own global network of VPN servers in over 60 countries around the world. Whenever you use Internet at public places - airports, hotels, cafes, libraries, schools... you are at risk - your personal data can be easily stolen and misused by hackers. With a single VPN account you get access to all our servers and you can switch servers with a single click unlimited number of times. We use bare-metal hardware (not shared VPS servers like most of our competitors), to make sure your VPN is always fast, servers are not overloaded and your security never compromised. You can apply for Astrill free trial account and see yourself Astrill in action. Does Astrill work on my desktop/laptop computer too ? Yes, sure! We have plug-and-play technology for Windows, Macintosh, Linux, smart phones as well as DD-WRT/Tomato/AsusWRT-Merlin WiFi routers. We support variety of VPN technologies including: OpenVPN, Wireguard, StealthVPN, OpenWeb, PPTP, L2TP/IPSec, IPSec, IKEv2, SSTP and AnyConnect. Our technology uses AES 256-bit and ChaCha20 encryption which makes it one of the most secure.