The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the
Blue Cross and Blue Shield of Illinois member information and resources. Now
available in Spanish (requires phone language settings to be set in
Spanish) Members can: • Login, register or change password...
BCBS major failure
DO NOT USE THIS APP. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often this app failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. This app and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull the app. Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.
Had a hard time trying to decide whether or not I was gonna give a 2 or 3 and the only reason it got a 3 is because there’s not a half star and the fact that My insurance info is pretty accessible through the app is why it got such a high score. Trying to find a provider in this app is pointless. The only information you have is the name and location. There no other information on them ex. rating, specialty, who they cater to, etc. which leaves you to have to google it and god forbid you do that at the same time, because if you try it resets the app and here you are beginning your search again and back at step 1! I am not the kind of person who chooses a provider because their name sounds cool. I want to know a little more details so that my time and theirs isn’t being wasted! I don’t know, if you’re going to develop an app to make things “more convenient and accessible” then you should actually do that or don’t give the option at all.
Useless: 4 Months And Still Cannot Log In
I’m updating my review, but it won’t be any more complimentary. Why does this app exist, when it works so poorly for so many dissatisfied users (me included)? I actually believed the developers robo-response to my bad review 3 months ago, and sent them email as requested: still no reply from them! The really audacious part is that they continue to market the convenience of their non-app relentlessly online and via email. And it worries me that a company that is trying to present itself as caring for customers doesn’t get how their inaction tarnishes that caring image. BCBSIL, don’t waste my time with another auto-response: I already know that “something went wrong on your end, you’re aware of it the problem, and you’re working on a solution”. I wouldn’t know if the app itself is good or bad: I’ve never been able to get past the login screen. I’ve talked to tech support three times. “They’re working on it”. Really? That’s your answer? Meanwhile I can only log in from a computer, but never from the app. What in the world can be so wrong with this app that I can’t log in to my account? Hilariously, every time I try to log in, the text on my app says “something went wrong on our end. We’re aware of the problem, and are working on a solution”. I guess one out of three ain’t bad.
OK App, but can never load my medical card :(
UPDATE: AS PROMISED I’m updating my review to reflect that as of the update pushed 7/9/19 the medical card doesn’t load in the app BUT I am at least able to add it to my apple wallet. Not a 5 star update, but I am ok with giving this 4 stars now. THANK YOU DEVELOPERS AND TEAM!! My original review is below. The app is functional and does an effective job of letting you know your claims and current plan limits (deductible and out of pocket). However, I can’t load my card which would be enough for me to give the app 4/5 stars but it seems I can’t get anyone to help me fix. Can dev help? I would gladly update my review to reflect that devs help customers and fixed bug I am encountering.
4 years and counting
Very pleased with speed and accuracy of claims and payments as well as coverage! Have had some problems with misinformation regarding my personal payments and auto pay but have learned to call twice or until get same answer twice from customer service. But they’ve always been QUIICK to refund overpayments and the customer representatives are consistently fast and friendly. Basically there’s a delay in information on current balance due and what’s already been deducted from your bank (neither showing on either acounts as paid/deducted)
BCBSIL Medicare Advantage HMO plan
I’m a new enrollee in Medicare and selected the HMO version of their Medicare Advantage plan. The documentation I received from BCBSIL indicates I could download this app on my smart phone. So I did. I created a log in on my laptop and when I tried to log in on the snap phone app it gave a message that my account was not authorized to use the app. So I called BCBSIL tech support. While they were helpful on the phone the issue took some more research. BCBSIL called me back fairly quickly and apologized that unfortunately BCBSIL does not allow their HMO enrollees access to the smart phone app. So this app earns a 1 star rating as it is not usable for me.
App performing better
I’m updating my review because the login issues are no longer happening and I while I didn’t see the developer response back in July when I originally brought up the issue I just got emailed today 5 months later about it. Maybe developer was grooming 1 Star reviews heh. Anyways the issue is resolved, I can log in and see my claims again. Thanks.
Well on target
App is only good for basic information. Well on target does not work. Spoke with someone about this issue and I was told that I would have to use a desk top. Why have a if it only works if you are on a desk top. Please read your reviews because this is not the first time that this has been mention. If it does not work properly I don’t see the use of having this app. How about you as a developer open the app and try well on target. You can’t get pass the agreement. The app does not let you continue.
I love the app and it’s works for me for many years now, well until this week when it want let me sign in, it keep saying “your account is not permitted access” but when I try signing in on my laptop it lets me. So I’m not sure what’s going on because that’s a good app and I use it all the time and has never had any problems until this last update or version.
I used to be able to view EOBs in the app and they seem to have disappeared. I also liked doing a quick check in our most recent claims to make sure they looked right. What happened to the claims sorting? Why is is sorted by person? I thought claims for myself were missing because I only saw claims for my spouse. Saw through another review that I had to scroll waaaaaaaay down to find mine. Make that an option to sort by person, don’t make it the default.
Adding review to do app issues
The app is great. Up until I click on my well on Target. It starts to load very slow and I’m not able to put in my goals. When I get to a screen it just turns black and nothing loads. I have to exit the app and go back in every time just to get the same result. It becomes very frustrating and time consuming.
Very poor quality app
I’ve had nothing but problems since I’ve started using the app. It first started with an issue logging in, and finally after a few weeks of trying, I was able to log in, but not to find in-network providers near me. My understanding is that Blue Cross Blue Shield is the best insurance company out there, and the fact that they are having these very basic issues, whether it’s with their app or their system, is very shocking and disappointing. I hope they fix it soon.
Worst application development
I am a new user trying to register online it throws me an application error, then I tried using mobile app I was able to register it but when I am trying to login again after the verification it fails again. What the heck is going on??? If this happens for every new user just for registration process imagine how horrible it would be for a hospital visit with BCBSIL health insurance. Good service with expectations makes it good for everyone. United healthcare is far ahead of BCBSIL in terms of providing service
BCBSIL Billing on the App???
Hello, this is more of a question than a review. As of last year I was unable to pay my medical insurance through the app and I thought they would have edited it to where you CAN pay your premium through the app, but don’t see that option....
App features a clean design and is fast
App features a clean design and is fast which is pretty much all what I’m looking for beyond having my health info available. Have not tried searching providers which surprisingly is a notoriously tough challenge in healthcare
No. BCBSIL does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 481 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.1/5 . Justuseapp Safety Score for BCBSIL Is 15.5/100.
No. BCBSIL does not seem legit based on our analysis. This conclusion was arrived at by running over 481 BCBSIL User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BCBSIL Is 15.5/100.
BCBSIL works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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