BCBSIL Reviews
Published by Blue Cross and Blue Shield of Illinois on 2024-01-16About: .
Table of Contents:
The Blue Cross and Blue Shield of Illinois (BCBSIL) app provides access to the Blue Cross and Blue Shield of Illinois member information and resources.
- Very pleased with speed and accuracy of claims and payments as well as coverage.
- Customer representatives are consistently fast and friendly.
- Refunds overpayments quickly.
- App assists in checking bills from doctors, hospitals, ERs, etc.
By Tired patient...
DO NOT USE BCBSIL. It’s a major development failure. Nothing ever works. Don’t take my word for it. Look at the review history on how often BCBSIL failed. It constantly leaves you to calling directly to get answers and the lines are always clogged. If I was BCBS I would be suing the developer for breach of contract as it’s a P.O.S. I have never been able to log in. BCBS, do not advertise a platform and route people to use it when it’s a catastrophic failure. BCBSIL and its ability is a representation of the management group for BCBS and their lack of respect for the people that are trying to navigate the gross injustice of the american health care system. If the only platform that works is a desktop version, say so. Stop asking hopeful Americans to use something when it’s not proven to be effective and working. We’re tired of developers dropping initial garbage onto consumers with the expectation of fix as you go instead of proper testing and correction prior to release. Would you buy a refrigerator that has the potential of not chilling your food and requires service several times before it is finally running correctly? Are we supposed to “expect” to absorb the cost of rotten foods so you can get to market? Is that a fair expectation? Pull BCBSIL . Get it right first, then release to public for use. The current approach your using makes BCBS look like extremely incompetent fools. I know their not, but apparently their IT department is not thinking.
By azwebbr
Had a hard time trying to decide whether or not I was gonna give a 2 or 3 and the only reason it got a 3 is because there’s not a half star and the fact that My insurance info is pretty accessible through BCBSIL is why it got such a high score. Trying to find a provider in BCBSIL is pointless. The only information you have is the name and location. There no other information on them ex. rating, specialty, who they cater to, etc. which leaves you to have to google it and god forbid you do that at the same time, because if you try it resets BCBSIL and here you are beginning your search again and back at step 1! I am not the kind of person who chooses a provider because their name sounds cool. I want to know a little more details so that my time and theirs isn’t being wasted! I don’t know, if you’re going to develop an app to make things “more convenient and accessible” then you should actually do that or don’t give the option at all.
By frosteefritz
I’m updating my review, but it won’t be any more complimentary. Why does BCBSIL exist, when it works so poorly for so many dissatisfied users (me included)?
I actually believed the developers robo-response to my bad review 3 months ago, and sent them email as requested: still no reply from them! The really audacious part is that they continue to market the convenience of their non-app relentlessly online and via email. And it worries me that a company that is trying to present itself as caring for customers doesn’t get how their inaction tarnishes that caring image.
this app, don’t waste my time with another auto-response: I already know that “something went wrong on your end, you’re aware of it the problem, and you’re working on a solution”.
I wouldn’t know if BCBSIL itself is good or bad: I’ve never been able to get past the login screen. I’ve talked to tech support three times. “They’re working on it”. Really? That’s your answer? Meanwhile I can only log in from a computer, but never from BCBSIL . What in the world can be so wrong with BCBSIL that I can’t log in to my account? Hilariously, every time I try to log in, the text on my app says “something went wrong on our end. We’re aware of the problem, and are working on a solution”. I guess one out of three ain’t bad.
By campfiregal
Very pleased with speed and accuracy of claims and payments as well as coverage! Have had some problems with misinformation regarding my personal payments and auto pay but have learned to call twice or until get same answer twice from customer service. But they’ve always been QUIICK to refund overpayments and the customer representatives are consistently fast and friendly. Basically there’s a delay in information on current balance due and what’s already been deducted from your bank (neither showing on either acounts as paid/deducted)
By TheBatman314
UPDATE: AS PROMISED I’m updating my review to reflect that as of the update pushed 7/9/19 the medical card doesn’t load in BCBSIL BUT I am at least able to add it to my apple wallet. Not a 5 star update, but I am ok with giving this 4 stars now. THANK YOU DEVELOPERS AND TEAM!! My original review is below.
BCBSIL is functional and does an effective job of letting you know your claims and current plan limits (deductible and out of pocket).
However, I can’t load my card which would be enough for me to give BCBSIL 4/5 stars but it seems I can’t get anyone to help me fix. Can dev help? I would gladly update my review to reflect that devs help customers and fixed bug I am encountering.
By King999
Very little about BCBSIL works. I haven’t been able to view spending for the last few months and the Claims page says “you have no claims” which is false based on what I see when I log on to the website. The Coverage section has a few lines that provide no substantive information and then say “This is an overview. Refer to your plan’s benefit materials for more information.” Why even have that page then?
And that’s it. Those are all of the features of BCBSIL. All the other features literally just take you to a web browser.
The only reason I downloaded BCBSIL at all is because I needed to get the ID card onto my phone because BCBS is too cheap to even mail me a physical card, but that’s not a problem with BCBSIL .
By tylorsaurus-Rex
I am new to BCBS and have to say it took me a moment to figure out which one I needed to download. The BCBS my company uses is not out of the state I live in. Downloaded the wrong version first time. Why not save your developers some headaches and just make one app for all of BCBS and have BCBSIL deliver the appropriate content based on the users login? 50 apps for 50 states? I feel for
You BCBS app developers, I really do. That’s why I gave you 5 stars, lol you deserve it for having to deal with that huge pile of apps.
By James Aluminum
BCBSIL feels like this app just shot out an app to have an “official” app. Why go mobile when the card in your wallet/purse is all you need outside the house? The mobile app has to be a platform for people who don’t have access to the full PC website, or a quick reference for people who don’t want to go onto a PC.
Those reasons aside, the technical aspects of BCBSIL is horrible. The API that connects to claims DB is different from the one used for HCSC-web so BCBSIL shows failed attempts at claims processing (not claim denials, but processing errors) and internal filter data (patient name placeholder, provider aliases) that maybe users needn’t see. They’re not bugs, but rather unfinished programming. This is all the free advice I can give. Good luck.
By Let it snow !
I’ve been unsuccessfully trying to use BCBSIL for five months but it contains incorrect information. It is loading account info from an account that was canceled prior to January 1, 2021 and will not load my current active account details.
I deleted and re-loaded BCBSIL 8-10 times and each time I start over and login it loads the inactive policy information.
I contacted this app customer service directly several times. Most recently They took additional information and sent to their technical team but won’t let me talk to them directly. Tried to reload and use it again today with no luck. Going to try to email app support directly to see if I can get any traction.
By Yurkdawg
I download and check again periodically for years now. Whenever I try logging in, I receive the following message:
"looks like your account does not have the required permissions to log in. To access your account information please visit "Blue Access for Members""
["Blue Access for Members" is a link.] When I click on it and login there it works perfectly. I also searched that entire site for some information on what's happening or if I can change my permissions or something without luck.
I read through dozens of reviews to see if anyone else has this problem, and I found one possible issue.
I am on a Medicaid HMO plan. According to the response: that type of plan is not supported by BCBSIL . Is this true? (I only found one old review stating this.)
If it is true, can you please update the error message to clearly state this? Also can you update BCBSIL info on BCBSIL store to state this limitation? You will save many people a ton of hassle. (Ill change my 1-star review if you do.)
By CandiceNfl
Thanks for your app to check on my claims and info I need to know. I really don’t mind checking on my bills from the docs, hospitals, ERs etc. Before I pay a bill or I check the claims. BCBSIL assist me when I need to contact them and get to say”sorry but BCBS documents tells me zero balance due you!! Did you receive their payment!!! “ Usually their billing and BCBS payment pass each other in the mail department!!! Thanks again
Candice of Sunny Florida 🌴
By Sdl723
The ladies at the customer service lines which I spoke with several times ( (Quiana & Jessica) were very polite and helpful. I appreciated their efforts to help us get tests scheduled.
However - it should not take 10-13 days to get authorization for X-rays , CT, and MRI. If patients are experiencing pain which is well documented - there should be an automatic “urgent” application. Having to wait weeks for Dr’s appointments is bad enough , but also waiting for necessary diagnostics is unacceptable.
Thanks for any assistance .
By caliborn65
I read a lot of the previous reviews and have yet to run into as you of the issues others were having. I downloaded BCBSIL to my both my phone and iPad. I was able to change my password the first time I logged in. Was able to submit a payment, etc. My only gripe would be that BCBSIL is not optimized for the iPad. It works but it’s more like a giant phone app. It would be nice if you rotated your iPad BCBSIL would rotate as was well.
By Michaeld8
There is basically no reason to have BCBSIL as it is very limited with what can be done. Adding your Card to the Apple Wallet is about the extent of it.
I downloaded it thinking I could pay my monthly premium in a convenient way but no such luck. Still stuck in the dark ages on that front and it’s not looking promising.
App has potential as what little it does donseems to be smooth and efficient. I’ll keep it for now but if features don’t increase soon, especially ability to pay the premium, I’ll just delete it.
By dr3kn3
I’m updating my review because the login issues are no longer happening and I while I didn’t see the developer response back in July when I originally brought up the issue I just got emailed today 5 months later about it. Maybe developer was grooming 1 Star reviews heh.
Anyways the issue is resolved, I can log in and see my claims again. Thanks.
By LeviB1954
I’m a new enrollee in Medicare and selected the HMO version of their Medicare Advantage plan. The documentation I received from this app indicates I could download BCBSIL on my smart phone. So I did.
I created a log in on my laptop and when I tried to log in on the snap phone app it gave a message that my account was not authorized to use BCBSIL . So I called this app tech support. While they were helpful on the phone the issue took some more research. this app called me back fairly quickly and apologized that unfortunately this app does not allow their HMO enrollees access to the smart phone app.
So BCBSIL earns a 1 star rating as it is not usable for me.
By LaChulaNegra
Why is it BCBSIL never remembers my filters? Why does BCBSIL only allow the user to select ONE filter option at a time? The page reloading, and starting over is extremely annoying when other apps allow users to set up their own search parameters, BCBSIL will actually remember every time the user logs in. Why doesn’t BCBSIL allow saved searches? I have literally spent an hour searching for a provider bc of the poor functionality.
By New Mom08
I used to be able to view EOBs in BCBSIL and they seem to have disappeared. I also liked doing a quick check in our most recent claims to make sure they looked right. What happened to the claims sorting? Why is is sorted by person? I thought claims for myself were missing because I only saw claims for my spouse. Saw through another review that I had to scroll waaaaaaaay down to find mine. Make that an option to sort by person, don’t make it the default.
By hairteach
App is only good for basic information. Well on target does not work. Spoke with someone about this issue and I was told that I would have to use a desk top. Why have a if it only works if you are on a desk top. Please read your reviews because this is not the first time that this has been mention. If it does not work properly I don’t see the use of having BCBSIL. How about you as a developer open BCBSIL and try well on target. You can’t get pass the agreement. BCBSIL does not let you continue.
By Dorie Doe
Due to genetics, I’ve had over 8 major surgeries, and quite a few minor ones. I have never had a test or procedure denied. The few times I’ve needed to speak to a representative, they were always courteous, helpful and ready to fix whatever problem I was having.
By Grussendorf
I love BCBSIL and it’s works for me for many years now, well until this week when it want let me sign in, it keep saying “your account is not permitted access” but when I try signing in on my laptop it lets me. So I’m not sure what’s going on because that’s a good app and I use it all the time and has never had any problems until this last update or version.
By Kiki150
BCBSIL is great. Up until I click on my well on Target. It starts to load very slow and I’m not able to put in my goals. When I get to a screen it just turns black and nothing loads. I have to exit BCBSIL and go back in every time just to get the same result. It becomes very frustrating and time consuming.
By Holstst
I’ve had nothing but problems since I’ve started using BCBSIL . It first started with an issue logging in, and finally after a few weeks of trying, I was able to log in, but not to find in-network providers near me. My understanding is that Blue Cross Blue Shield is the best insurance company out there, and the fact that they are having these very basic issues, whether it’s with their app or their system, is very shocking and disappointing. I hope they fix it soon.
By frustatedbcbs
I am a new user trying to register online it throws me an application error, then I tried using mobile app I was able to register it but when I am trying to login again after the verification it fails again. What the heck is going on??? If this happens for every new user just for registration process imagine how horrible it would be for a hospital visit with this app health insurance.
Good service with expectations makes it good for everyone.
United healthcare is far ahead of this app in terms of providing service
By Amanda Lalagos
Hello, this is more of a question than a review. As of last year I was unable to pay my medical insurance through BCBSIL and I thought they would have edited it to where you CAN pay your premium through BCBSIL , but don’t see that option....
By barcrmr
App features a clean design and is fast which is pretty much all what I’m looking for beyond having my health info available. Have not tried searching providers which surprisingly is a notoriously tough challenge in healthcare
No. BCBSIL does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,068 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.2/5 . Justuseapp Safety Score for BCBSIL Is 19.3/100.
No. BCBSIL does not seem legit based on our analysis. This conclusion was arrived at by running over 1,068 BCBSIL User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BCBSIL Is 36/100..
BCBSIL works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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