Contact OCEARCH Shark Tracker Support
Company Name: OCEARCH
About: Ocearch provides scientific research about the ocean such as shark tracking and an array of many
other subjects.
Headquarters: Park City, Utah, United States.
OCEARCH Shark Tracker Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of OCEARCH
Verified email ✔✔
E-Mail: tracker@ocearch.org
Website: 🌍 Visit OCEARCH Shark Tracker Website
Privacy Policy: https://www.ocearch.org/mobile-app-privacy/
Developer: Ocearch.org
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5 Most reported problems 😔💔
I would like to cancel my membership with your company Osearch. How do I go about it since you don’t have a phone number to call?
Hi. I'm looking to work with your company and I would like to know how I can join and add to your shark expeditions. Please get back to me. Thank you
Comments gone
by Ladygoede
What a cool app that allows worldwide animal lovers as a community to track and comment to support these amazing animals. Oh wait- the comment feature has vanished without any note on app as to why? I don’t use shark tracker as much at all now, seeing all the great comments are no longer available? My kid and I loved tracking and reading and sending cheers to our fav sharks.
In a recent update, the popular interactive side was taken away. From what I read in a similar review, comments removed from the app due to the very few not deemed appropriate— why not offer to have a review filter then users post appears shortly after? Bring comments back!!
Where did the comments go?
by AlphaCloud6
I got this app a while back and I had forgotten about it but I came back to it the other day and I have some things I want to mention. I used to love checking on certain sharks and seing the comments people left so when I checked the app again and saw the comment section gone I was really surprised. As far as I can tell, the comment section was a well loved feature so I don’t understand why you would remove it and would love to have it back and I am sure other people would too. Another thing I noticed is the fact that though you can search for many different types of sea creatures, The only ones you can actually see are several sharks and one single turtle. I understand that you cannot track ever animal in the ocean and that with covid-19 it is probably much harder to track animals but I would love to see at least a bit more variety. Other than these this is quite a good app and its quite enjoyable so I would love to see my recommendations added to the app.
Interesting but old information
by Pd Longhouse
I like the idea and it’s really cool, but the nearest sharks to me were last pinged in 2016 and 2018. It’s now 2020. I thought this would be more of a thing to use before I went to the beach not just to see that there have been sharks in my area. Maybe I misunderstood. Also, it would be nice if you could select an animal and have a small amount of information pop up without losing the map view. Fun, but not as practical as I’d hoped for.
EDIT: I made a mistake, the blinking dots are the recently pinged, so it does have some up-to-date info. The other suggestion still applies in my opinion.
Have a Problem with OCEARCH Shark Tracker™? Report Issue
Why should I report an Issue with OCEARCH Shark Tracker™?
- Pulling issues faced by users like you is a good way to draw attention of OCEARCH Shark Tracker™ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a OCEARCH Shark Tracker™ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using OCEARCH Shark Tracker™.
