Contact Just Eat - Food Delivery

Contact Just Eat Support


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About: Want your favourite takeaway food delivered to your door? You’ve come to the
right place. Download the free Just Eat app now and order from a restaurant near
you in just a few simple taps.



Just Eat Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Just-Eat.com



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Just Eat Website

Privacy Policy: https://www.just-eat.co.uk/privacypolicy

Developer: Just-Eat Holding Limited





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13 Most reported problems 😔💔

4.7 out of 5
Jayne O’Donnell
2026-05-12

Hi ordered food last night and then cancelled. There were 2 orders yet only one is said to be refunded!

Emily
2026-01-08

I've been charged for multiple deliverys in Essex clacton I will be needing be refunded

Ryan Brittan
2025-11-12

my order number 718633804 my order was placed at 11:36 it say driver at restrant it been 9 hours still no update no contact numbers work i want refund

Mansell William Rowlands
2025-10-27

hi i ordered food to be delivered last saturday for 7.30 didnt turn up till 8.35 we had to go out so sent it back no communication to say it would be late order no 706307032 so i would like a refund thanks

NVicki Khosa
2025-10-04

Hi, tried you on line chat person incompetent to grasp what I was saying. I give the Abhisheken 0points just put me onto the survey totally unhelpful. I placed a order yesterday. I set up. New account on my email Taravicki44444@redacted The order sent through without asking me to verify my email or my bank card. It said Than k you for your order preparing. The tim was approximately 21.40 yesterday night. After this I checked my email fur confirmation but there was no confirmation email to confirm my order. I than tried to log into my new order online as I don't use no app. There was one on a message that the email was not recognized or something like that. There was also a verification code sent onto my old email account Vickitara444487@redacted I did not place my order on this account and when I placed the order it did not ask me to verify email or payment. I just want to know what email was my order placed on as I don't have no other email that sounded. Did my order go through as guest or was it A typo that when I set up my account I may have typed something incorrectly. I want my card removed of this other account or guest etc. please rectify

Miss Lisa Jane Norman
2025-09-10

Order number 668264183 date 5th sept 2025, order marked as delivered was not delivered...Help was no help, telephone numbers not working, refund asap

Ms C Kelliher
2025-09-03

My delivery is saying it has been delivered - but it hasn't! 3 hungry children here! How can I re-order when Ive paid for this one!!

Ashleigh Hall
2025-07-17

Ordered £27 worth McDonald's and it didn't come sovwant refunding, can't get to speak to anyone.some greasy driver loving it,tipped em aswell.sirt your shit out and stop employing wrongens.

Lindsey Baikie
2023-12-07

Ordered from Macdonalds in Asda Chesser Edinburgh Order no. 138531468 Did not receive the order. Could not get help from Macdonalds or Asda. DREADFUL CUSTOMER SERVICE, Please refund total amount £22.09. Lindsey Baikie

Tracey Lowodn
2023-11-30

i made a complaint because i spent over £13 at zapps on tuesday it was awful mushy soggy freezing cold unedible food- chips were so cold and super salty- all went in the bin- i have requested a full refund and no response to my e-mails-i am not a happy customer!

Cancels the order but charges you anyway

2022-07-10

by LizieBee

75% of the time, the payments “fail” but you get the charge anyway, with no food. There’s absolutely no way to dispute or report this to Just Eat themselves so I’ve had to contact my bank and dispute the charges that way. The only reason I continue to use it is bc no other delivery service near me uses paypal. Overall, this service is an absolute last resort so long as you’re willing to have to dispute charges later and wait a million years for your food anyway

Very bad experience!

2022-07-17

by Zhanhjk

I don't usually write reviews, but this app is so bad that it definately worths a review!

1. There is no picture on the menus. It only shows one or two pictures on the restaurant level, but not for individual dishes. I have no idea what to expect when I look at the menu.

2. Many drivers are so lazy that they even don't want to find the door of the building. Instead, they call me and ask me to come to them somewhere around the block.

3. Restaurants cancel orders so frequently. In the worst day, my orders were cancelled twice by two restaurants (after 30 mins wait for each one). I was starved. Moreover, I only got refund for those cancelled orders, but not any compensation for being starved because of this. I can't even find customer service in the app!

Impossible to report problems

2022-07-24

by Anyfreenicknames?

The app has been redesigned to make it extremely difficult to report problems. My last order the restaurant called to report an issue with the driver, then the driver shows up without part of the order and blames the restaurant. I try to report it in the app, but it’s just a maze of a FAQ without any actual ability to report anything (as far as I can see). Finally just accepted that I lost £7 and deleted the app.




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