Just Eat - Food Delivery Reviews

JustEat is mostly good. There are a lot of good quality restaurant options with reasonable prices. The main issue comes with JustEat itself. They will “assign” a driver and then the driver will never show up to the restaurant and eventually the restaurant will cancel the order. Just eat will claim it’s the restaurant but on more than one occasion I’ve had the restaurant send their own driver after canceling the order to give me a free meal for the wait.

The lack of customer service is a huge downside. If you can’t find a driver, say so don’t fake assign one!!!

75% of the time, the payments “fail” but you get the charge anyway, with no food. There’s absolutely no way to dispute or report this to Just Eat themselves so I’ve had to contact my bank and dispute the charges that way. The only reason I continue to use it is bc no other delivery service near me uses paypal. Overall, this service is an absolute last resort so long as you’re willing to have to dispute charges later and wait a million years for your food anyway

I don't usually write reviews, but JustEat is so bad that it definately worths a review!

1. There is no picture on the menus. It only shows one or two pictures on the restaurant level, but not for individual dishes. I have no idea what to expect when I look at the menu.

2. Many drivers are so lazy that they even don't want to find the door of the building. Instead, they call me and ask me to come to them somewhere around the block.

3. Restaurants cancel orders so frequently. In the worst day, my orders were cancelled twice by two restaurants (after 30 mins wait for each one). I was starved. Moreover, I only got refund for those cancelled orders, but not any compensation for being starved because of this. I can't even find customer service in JustEat !

JustEat has been redesigned to make it extremely difficult to report problems. My last order the restaurant called to report an issue with the driver, then the driver shows up without part of the order and blames the restaurant. I try to report it in JustEat , but it’s just a maze of a FAQ without any actual ability to report anything (as far as I can see). Finally just accepted that I lost £7 and deleted JustEat .

I wish I understood how they hire their drivers. You place an order, and no one picks it up, and after three hours, when you give up, they show up at your door. JustEats sees this as a successful attempt, but I had to leave because I don’t have three hours to wait for a food delivery I could have picked up myself in 30 minutes. They still charges you. And with lockdown the U.K. government endorses JustEat, but doesn’t regulate it. Get JustEat out of London!!

Had an “estimated” 45-60 min delivery take 2 and a half hours. Then the food was cold because they put a guy on a bicycle on a delivery that was way too far for that.
The tech either doesn’t know how the actual deliveries work, or they don’t mind lying to customers. Also too cheap to hire more drivers to cut down on wait times.
No wonder they are so far behind Uber eats and Deliveroo.

Absolutely useless service. NEVER on time. Had to use them for various places over COVID, and they never delivered on time. They blame it on the restaurants, but surprisingly, you don’t have the same problem with other delivery services. Their restaurants seem to have no problem, but this service always has a proble. Don’t be fooled by the advertising.

The company is rubbish! Constantly late deliveries with missing items. Credits only available on the website and not JustEat . Never used the website and have a random email address that a password reset don’t come through on. Then told it will take 72hrs to update to a real address.

This is a great app but unfortunately if your visiting uk and u use a different store than uK u cant download it . Hope this changes and we are able to download it

Just eat! Has everything wooooo

Just Eat has real problems finding drivers to assign deliveries to and then JustEat will lie to you with optimistic updates that lead to no delivery in the end , sometimes 2 hours ovedue. Customer service will pretend to apologize and compensate you but compensation never comes and they will interrogate you before refunding you.

Suggested and actual delivery times are widely different. They make it near impossible to cancel an order. U can place an order without any verification but cancelling requires speaking to several different agents and confirming ALL your personal details. And i mean everything. They are wilfully deceptive and misleading. Do not use this awful dishonest company.

Whenever a order goes wrong they shirk any responsibility toward the customer or the business using business as a scapegoat, absolutely disgusting far better ordering directly from businesses or using alternative services who at the very least offer a modicum of accountability.

Please use another delivery service other than Just Eat and save your money. They never delivered my meal and after talking to customer service seven different times never took the steps that they said they would to correct their mistake. The delivery fees are also overpriced.

Great app but it’s needs the ability to track the driver a bit better.

Excellent application, I like it

JustEat is limited in food choices and is extremely unhelpful. It only allows you to contact the restaurant and not the driver. There are no maps, the time estimate is incredibly inaccurate as well as the placement of your location. Don’t use JustEat. Ever.

Works great until you have a problem, support chat never works and no option to cancel order otherwise

Customer service is terrible they never get my orders right and when I modify them they always screw up so I hope today my order is done correctly

JustEat is useful however. When you have an issue there is nkncustkmer service and they charge your card anyway. Close to scammers.

Super thankful for JustEat. Haven’t had any problems! Have used 4 times already!! :)

Just a reminder for all of you who complains that JustEat gives zero search results, THIS IS AN APP DESIGNED TO USE IN UK. I'm currently traveling in London and JustEat is great with a lot of choices. I mean the food can sometimes be bad but there's definitely a lot of choices.

No customer support if you have an issue.

Search by a full postcode only. What are you in 2009?

Tons of restaurants, quick, easy to use!

The feature I love most about JustEat is the ability to re-order a previous order (and change quantities etc.). It also gives me a fairly accurate estimated delivery time and notification when my order is accepted.

So far, so good! App was intuitive, only snag was it accidentally entered the wrong house number (and I couldn't go back in and change it). Other than that, works quite well (for both me and my digestion ;)

Upon placing my order, I received an error stating that my card was declined. I called my bank, who stated the transaction was approved and that Just Eat had taken money from my account. I called Just Eat support who confirmed they had taken my money and would not be able to return it for 3-5 business days.
And my wife is still hungry. FRAUD!

Superb design for menu ordering and finding restaurants

I love the reorder feature... find something you love and order it again in a snap.