Just Eat Reviews

Absolute nightmare. Customer service does not work. You can't cancel your order even if delivery is late by 3 hours. When you check the availability of drivers and estimated delivery hours, the system gives you an optimistic number. But when you click buy and transfer money suddenly the system starts changing times slots. Basically, my food was not delivered, and I spent money. Great bloody deal. Contacting them and requesting a refund - not possible.

I would like to rate these criminals with 0 stars to be honest. Honest being a concept alien to Just Eat. Their customer service team (this term in itself is an oxymoron)plenty of morons at Just Eat though, they seem to be utterly ignorant to Consumer Rights law in the UK. I placed an order for a takeaway and upon its arrival and opening all of the items one of the items delivered wasn’t what I ordered. I immediately contacted Just Eat and explained that the item I had received was not what I had ordered and that what I had been sent also cost less than the item I ordered. All I wanted was for the difference in cost to be refunded. Apparently this wasn’t as simple as it ought to have been. They said they had investigated and couldn’t do anything about it. Now, clearly nobody in their right mind is going to accept that and pay more for a lesser item are they? I even explained that under consumer law i should be able to get the difference refunded. 8 days after the fact these jokers asked for a photograph of the item in question?!?!! Unsure how they expect me to achieve that, the item was eaten. I wasn’t unhappy (maybe a little disappointed) at the incorrect item, but I’m absolutely NOT paying a higher price for a lesser item. I explained to Just Eat what I had ordered and what I had been charged and explained that the item I receive cost less and what that price was and requested they refund that difference…but oh no. They are sticking to their initially investigation being correct and refuse to budge. I’m not accepting this on principle, so will be contacting my bank and requesting the difference be refunded that way. It’s admittedly not a life changing amount but I will pursue it on principle. Get sick of big business riding roughshod over the very people that keep them in business and cannot stand that level of dishonesty. Watch this space…

I ordered food for delivery. When the food arrived, the actual food to eat was not just cold it was stone cold. It had to be put through the microwave to make it edible. We don't actually live that far from the food source so receiving food like this is unacceptable. The food bag the food came in was soaked at the bottom to such an extent that the bottom of the bag was at risk of just ripping. The drink ordered was now not the full drink I had paid for and it had spilt over ice cream also ordered. I contacted Just Eat through the app to make them aware of my experience and this is certainly not the first time I have had such an experience. I then received the standard corporate response: Thank you for contacting us about your recent order *****8910. We're sorry to hear you didn't have the great experience we wanted for you. We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding. Thanks again for getting in touch with us. Just Eat I went back and submitted a photo clearly showing the drink spilt in the bottom of the bag. I then received the following response from Just Eat. Thanks for getting in touch with Just Eat. I'm sorry there was an issue with your recent order *****8910. I've checked your Just Eat account, including your order history. Based on this review, we've had to decline your refund request in this instance. I know this may not be the outcome you were looking for and appreciate your understanding. Thank you for reaching out and giving me the chance to look into this for you. If there’s anything else you need help with, please head over to our FAQ in our Help Centre via the app or website. So yet again Just Eat shows themselves exactly for who they are in terms of customer service. They are appalling. You enter into a contract as they accept your order and take your money, they deliver not what you ordered in the form you expected it to be and you are made to feel like some kind of inconvenience or nuisance for raising this point even though it is your money that has paid for this. Will Just Eat ever learn.......................

I have had numerous experiences that have been bad with Just Eat. Here is the most recent. I ordered food on Sunday 26th October. When the delivery driver came, I knew the delivery was wrong. Sadly, there level of English is poor so a conversation is not always possible. I realise they are only doing a job and it must be very difficult at times. I had and paid for an order that included two fizzy drinks and two large ice creams. The order I received included 1 fizzy drink, 1 strawberry milkshake and no ice cream. As I said, I wasn't surprised as this has happened many times before. I went on the app to make those responsible aware. I also had the printed receipt for the wrong items delivered to me which meant the family that were meant to receive the fizzy drink and the milkshake were also disappointed and inconvenienced. When I made Just Eat aware of the situation, I was informed via the app that my case was logged and that it would be looked into. I woke on Monday morning to find the following response from Just-Eat. Hi Ven, Thank you for contacting us about your recent order 706435119. We're sorry to hear you didn't have the great experience we wanted for you. We've looked into everything in detail to see what we can do. On this occasion, we're unable to offer a refund or compensation based on all the information we have. We appreciate your understanding. Thanks again for getting in touch with us. Just Eat I was shocked and taken aback by their response. Considering the facts of my case, I thought it was straight forward. But, there you go. Nothing about Just-Eat surprises me anymore. There level of customer service is very poor. Not sure if this is out of ignorance or just incompetence. I pushed back and asked since I was financially out of pocket and nothing was of my doing, I wanted to know what criteria had been used to come to the stupid decision. Of course, that information is not shared. I then received the following: Due to your overall experience, I've stepped away from our normal policies and issued you a refund of £8.77. The credit is now available on your Just Eat account to be used towards any future order with Just Eat. Kind regards, Lewis M Customer Service Solutions Advisor When I read the line: I've stepped away from our normal policies and issued you a refund of £8.77. I was so taken aback. To me this read like Just-Eat were doing me some kind of favour when in fact it was my money for items not received. Again, how does this company actually operate with any level of integrity, it is certainly not apparent by their actions. To add insult to injury, I had to reorder the two ice creams again and as a separate order, I paid £9.76 for the order. So, between the original order, the refund and then the additional order, I was still out of pocket and yet I was made to feel like I was an inconvenience for asking for redress. Hopefully lessons will be learnt but I don't have much confidence in that.

Our order never arrived. Delivery driver never entered my property, did not knock or ring my video doorbell, and did not contact us on the phone number we provided. The driver managed to mark the order as delivered regardless of not receiving the 4 digit security code. Just Eat has no contact phone number, forcing you to go through their in app feedback form. We got a clearly automated/scripted reply stating that the driver had delivered, and yet could not provide me with proof of this. They have therefore refused us a refund. Please avoid this company, their security measures are corrupt!

This is the worse company every, absolute trash and thieves. Their drivers are dodgy and they do not deliver your food. This driver drove off with my food and clicked delivered and I didn’t get my food and I didn’t get my money back. This happened to me multiple times and they keep getting away with it.