Contact Just Eat Support

75% of the time, the payments “fail” but you get the charge anyway, with no food. There’s absolutely no way to dispute or report this to Just Eat themselves so I’ve had to contact my bank and dispute the charges that way. The only reason I continue to use it is bc no other delivery service near me uses paypal. Overall, this service is an absolute last resort so long as you’re willing to have to dispute charges later and wait a million years for your food anyway

I don't usually write reviews, but this app is so bad that it definately worths a review! 1. There is no picture on the menus. It only shows one or two pictures on the restaurant level, but not for individual dishes. I have no idea what to expect when I look at the menu. 2. Many drivers are so lazy that they even don't want to find the door of the building. Instead, they call me and ask me to come to them somewhere around the block. 3. Restaurants cancel orders so frequently. In the worst day, my orders were cancelled twice by two restaurants (after 30 mins wait for each one). I was starved. Moreover, I only got refund for those cancelled orders, but not any compensation for being starved because of this. I can't even find customer service in the app!

The app has been redesigned to make it extremely difficult to report problems. My last order the restaurant called to report an issue with the driver, then the driver shows up without part of the order and blames the restaurant. I try to report it in the app, but it’s just a maze of a FAQ without any actual ability to report anything (as far as I can see). Finally just accepted that I lost £7 and deleted the app.