Contact Bancolombia Personas Support

by EFI1X5

English: The Bancolombia app won't let me log in because there is always a system error. I have tried to ask for help three times and have not received any help. I have a little money in the account. I need to make a transfer, but I've never encountered an app or bank so frustrating. I apologize for being rude, but I'm really losing patience after several failed attempts with customer service... not to mention that they are rude on top of not reciving adequate help. There are better banks, this one is not worth it.

Español: la app de Bancolombia no me deja iniciar sesión porque siempre hay un error del sistema. He intentado pedir ayuda tres veces y no he recibido ninguna ayuda. Tengo un poco de dinero en la cuenta. Necesito hacer una transferencia, pero nunca me he encontrado con una aplicación o un banco tan frustrante. Pido disculpas por ser grosero, pero realmente estoy perdiendo la paciencia después de varios intentos fallidos con el servicio de atención al cliente...

by FogCityNative

On July 7th, I bought a new iPhone 12. Since my iPhone 10 was in the Apple Public Beta program I had no choice but to upgrade to iOS 15 Beta to transfer my data.

This app stoped working completely on iOS 15 and the bank flat out refused to do anything to make it work until iOS 15 was released to the public.

I begged them to provide me with the beta version. They refused.

For more than 2 months, I have been unable to use the Bancolombia Mobile App. And the bank could care less.

Since the app on my phone is merely a front end to the website, they did in fact fix their website the day iOS 15 went public. There was no notification that an update was available. They simply did the update in the background on the server side.

Due to Apple’s prohibition on submitting reviews on beta software, today was my first opportunity to give Bankcolombia a much deserved one star review.

Unfortunately Bancolombia does have a virtual monopoly on consumer banking. So while they are a very bad and uncaring bank, I am afraid I am stuck with them.

by Lucas Agudelo

This application never works. When you try to log on 95% of the time it has a connection error. Their even a work around that people have come up with just to connect (turn on airplane mode and log on with a Wi-Fi only connection.) how does q national bank have such a bad application? I have no idea. Other banks actually have working applications. To bad Colombians for the most part all have this bank.

Esta aplicación nunca funciona. Cuando intentas iniciar sesión el 95 % de las veces, tiene un error de conexión. Incluso es un trabajo que a la gente se le ha ocurrido solo para conectarse (encienda el modo avión e inicie sesión con una conexión solo Wi-Fi). ¿Cómo es que el banco nacional tiene una aplicación tan mala? No tengo ni idea. Otros bancos en realidad tienen aplicaciones que funcionan. Para los malos colombianos, en su mayor parte, todos tienen este banco.