Contact 铁路12306 Support
Company Name: 中铁程科技有限责任公司
About: “铁路12306”是中国铁路客户服务中心推出的官方手机购票应用软件，与www.12306.
铁路12306 Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Support long names
by Benjaminchodroff
My full name is 23 characters long and is not supported during registration. This is the same name in my passport and on all my Chinese banks (although each bank decides decides differently whether to put my last name first...). Please china- research how names work in the world. There are surnames. There are given names. Ask for both, and accept that some of these names are really long.
Cannot check my tickets through web
by BaiduDoEvil
No way to look up my tickets through web, this feature is only supported in mobile app. What’s more, no English support for this app.
Version in English
by AleSegovia.tango
I can not find the way to change the language or download the English version... 😫
Have a Problem with 铁路12306? Report Issue
Why should I report an Issue with 铁路12306?
- Pulling issues faced by users like you is a good way to draw attention of 铁路12306 to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a 铁路12306 customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using 铁路12306.
