Hours Keeper: Time Tracker Reviews

by Mommalala17

BEWARE! STILL SO AMGRY MY 2022 DATA WAS ERASED AND NO REMEDY. THIS ISSUE HAS NOT BEEN FIXED! DO NOT DOWNLOAD ! It looks like the latest update is affecting other people and not just me. I was fortunate enough only to lose my 2022 data. well I shouldn’t say fortunate that’s still a disaster. I feel for others on here that have lost more data than me. I did receive instructions from Support the other day and they told me how to restore the data but that did not work. They asked me to let them know if that didn’t work which I did and I have not had a response in two days. I have a feeling they are so overwhelmed and trying to figure out how to help us. Unfortunately I am very leery of continuing to use HoursKeeper. Update: Support said it was fixed but unfortunately NOT! Is it going to be fixed? Can you please let us know? !

by PLA_Rup

I have used this application for several years and until I upgraded it to a premium subscription it worked well. However, after I upgraded the service all data included suddenly vanished. I have written many emails to its support service and so far the reply has been late and unresponsive to my concerns. If you are using this application do not upgrade it for you will most likely lose the data stored. After many emails I finally got a reply from this app informing me that because of a problem in the server all the data was lost. Now they are telling their users that they have fixed the problem and a new version will soon be released. Apple should not allow this company to use its store or more clients will be deceived by the information included by Apple.

by 202Sup

I have tried contacting the developers (BHI Technologies, Inc) for 2 days now because the latest update lost all my account data. None of the restore options work and now it says my user profile can not be found. The login button and enter password button does not work. Been using HoursKeeper since January 2022 and suddenly all my client data is gone and I can not run payroll. I also paid for the premium version and have received zero support from the developers. I even contacted the support emails for their other apps and no response. Someone needs to get the earlier app version restored, data retrieved, refund for the premium version, and bugs fixed ASAP.

by CristaW

After an update, I noticed that all of my data had been lost. The Polycents Support team gave some suggestions that recovered all but the most recent 10 months of data. When I inquired further, they responded with "We are trying to retrieve the cause of this problem. If we retrieve the data, we will notify you as soon as possible. I'm really sorry for the bad experience. We will strengthen the optimization in the later period so that this will not happen again." I have yet to hear back from them and they continue to ignore my emails about other solutions to recover my data. It is far from just a "bad experience" since I rely on this data complete my taxes.

by Jake6669

I’ve used HoursKeeper for about 4 years now. I’m self employed and use it to track time that I put towards different work and such. I also use it for one other employee. It’s very important that I know how much time I am devoting to work and how much $ I should be making. Out of nowhere HoursKeeper got an update and when I went to track some of my work hours all 4 years of my data stored was gone. No warning, no heads up, nothing. Just deleted forever out of nowhere. All my of important recent data from work in this year is all gone and now I can only give a very rough idea of how many hours and time my employee and I have devoted to work. Would not recommend. Get a different app.

by Mitchtim3

I never write reviews, but I used to love HoursKeeper. It worked great for keeping track of hours and time worked. Now, there are just too many ads that made it unusable. I get that they want me to upgrade to the paid version, but I don’t need all those features and I am not bothered by the occasional ad banner or even pop up. HoursKeeper though has started serving ads everytime a button is clicked basically, so I have to wait to exit the ad, and then when I click another button the ad pops back up immediately. It’s made the experience horrible and takes way too long now to do the simple task it used to do. I have stopped using HoursKeeper now for this reason.

by CreativeCatnip

Read recent reviews! Everyone has lost their data! I’ve been using HoursKeeper for six-years. Today I went in to start recording time for a client and everything was gone! I have billed for two projects with two months of work—all of the hours I recorded are completely gone. How do I approach these two clients and explain I no longer have the records of my work on their projects? I lost six years worth of client records. How does an app company do business like this? Completely wiping out your client records? I see they’re starting a new pay scale for HoursKeeper . After this stunt—who would upgrade? I’ve no faith in how they do business. Unbelievable. It’s not this is a game app, this is where people kept their client lists and billable hours.

by BuckeyeMom2five

I kept all of my hours for my business in HoursKeeper and it was wonderful for two years. When I bought a new phone in December for some reason the hours wouldn’t transfer over even though I was logged in to my new device on the same account. Yesterday I plug my phone into look back at the hours before December and since the update happened they asked if I wanted to sync with the hours on my other device and I said no because I didn’t want to lose the hours that were on my old phone. Go figure erased all of my hours that I had logged in since this past April and it also erased a bunch of clients. I won’t be trusting HoursKeeper after this mess.

by Cwdavis19

The recent update deleted all of my data (and everyone else’s). By logging into my Polycents account again and then doing a local data restore, I was able to get back all data 2021 and older, but was still missing the last 10 months. Emailing their tech support wasn’t helpful- they just suggested that I try restoring data, etc- things I had already done.

Based on the developer’s reply to my App Store review, I signed out of my Polycents account and then logged in using Apple ID. I don’t recall ever logging in in the past with my Apple ID, but I tried it anyways. This helped- I am now only missing my most recent data (about a week’s worth), instead of 10 month’s worth of data.

You need to add the ability to merge data (without duplicate records) between a Polycents account and an Apple ID account ASAP. Once you do so, you need to email your user base with specific instructions on how to merge the data between the two accounts.

Unless you do this quickly, you will lose your credibility and we will all be switching to a different app.

by Burtsmom

I loved HoursKeeper and recommend it to every self employed person I met. With the new update everything takes way more clicks. HoursKeeper opens to a page that I can't even figure out what it is. It takes longer to do everything and is just not as intuitive. Please listen to your users and rethink this latest update. Not to mention I payed for the add free version and apparently they decided to take away that option and now I have the free one again.
When clocking out please show what day/ time I clocked in.
Allow creation of custom email title when sending invoice.

by Carl Jungus

Just like many others reviewing around this time, sometime in the last month or so it signed me out (can’t remember that ever happening), lost client and time data, and can’t recover it. I feel for the folks that have lost years of data. Luckily, I probably only lost a few months because I export the data to a spreadsheet when I invoice and then start fresh.

I have used HoursKeeper for almost 3 years and it has been fantastic for the most part, but this is awful. I’m not a developer and don’t know there process, but #1 on the list of things to do before an update should be “make sure it does the thing it does”

by Skyislander

After three years, they killed the server on my version, I never knew about new version (or taking down the server), I cannot log in anymore on old server and my data - three years of heavy invoicing across three clients -0 appears lost. Support by email is fast and fine if you remember China is roughly 15 hours ahead so 9 pm is Noon tomorrow - and if you can get past the entry level support techs. I would rather pony up for a more solid and robust app for invoicing even if the cost is higher and the features too much. Better that than losing three years’ worth of invoicing data.

by Kendall_k

I loved HoursKeeper when it first came out. So intuitive and easy to use. The last two updates have gone horribly wrong. The pervious one before the most recent update made all my entries and invoices disappear for almost 24hrs. I was freaking out! Then I opened HoursKeeper the next day and every was back.

This last update I wasn’t so lucky...EVERY SINGLE ENTRY AND INVOICE FROM THE LAST 3 YEARS WAS LOST!!!!!!! I contacted customer service via email and while they were prompt in their response (why I’m giving 3stars and not two), could offer little or no resolution. The developers need to know that the password and restore data functions in HoursKeeper are completely glitchy and never work. I haven’t found another app to replace this one yet so I continue to use until I do.

by CzarLo

Had the free version earlier on but upgraded because it has been the best timekeeper and invoicing app so far. User friendly, straightforward and easy to grow my business with. Only recommendation is for the invoicing area...where the invoice number would be a unique generated number and consecutively changes with the next invoice generated. This helps posting payments against the correct invoice especially when vendors memo the invoice number on the check.

by Joyabounds

I love your product. I can easily track hours. Sign out for breaks and create invoices.
My main problem revolves around the fact that I find send the email often problematic. It doesn’t send at first. At least it doesn’t show up in my gmail as sent. I send another one and then they get two. Or it sounds like it sends. I assume that it sent and find out 4 days later when I check again that it never sent. I recently deleted HoursKeeper and reinstalled because I couldn’t get it to send anything. It sends now and back to not always sends right away.
Can I do anything differently to make it work better?

by Crna2824

I work as a 1099 at several places. I currently use HoursKeeper to keep track of my hours at different facilities. HoursKeeper would be better if it showed the time start and end “actual hours” on the invoice itself. I get paid differently per hour at all the facilities. I save “the client” as the name of the facility and save the hourly rate along with that facility. However, some facilities have bonus pay for certain days or different pay for holidays. I finally learned a way to add bonus pay to a certain day but it wasn’t user friendly. I found that under “add items” you can click on “other” and list one quantity, price your bonus amount and no tax. If HoursKeeper would show the time start and end on the invite for everyday, mor facilities would accept my invoice. For now, I use HoursKeeper so I can keep track of my hours and then I transfer the data manually into an invoice sheet I have created.

by Tech Savy User

I wrote a bad review because the previous update deleted all of the data without warning. Tech-support was non-responsive at the time but since then tech-support has been emailing me every other day, they released a new update that fixed the issue with all the data being deleted. the issue I was having is that even though I knew my email address, the auto fill had my first name capitalized and so I had to have the exact spelling of how I logged into HoursKeeper when I signed up. All of my data is returned, and I am back to recommending HoursKeeper because it is amazing.

by DatBoyIce

HoursKeeper is amazing. I’ve been using it for about 3 years now. I’m a police officer and I was looking for an app to keep up with my off duty jobs. HoursKeeper has done that. I’ve been able to keep up with the jobs I’ve been paid for and the ones I haven’t. I’m able to do an invoice for each company I’ve worked for throughout the year showing what I’ve made. This allows for my tax prep to be smoother. I highly recommend HoursKeeper.

by ForTheLoveOfCher!

I use HoursKeeper for tracking all of my time with clients. It makes it super easy to keep track of my billing based on worked hours. The invoicing function could use some dressing up, but is fully functional and I depend on it. In as much, it has been very dependable and their syncing across devices has been flawless. I highly recommend HoursKeeper for anyone that needs to keep track of hours and invoicing of clients.

by Sepirioth

Ok, little dramatic title. But HoursKeeper changed my billing habits and has already paid off big time. Took a while of 3 minutes to go from free to paid version. It's brilliant and didn't need more convincing. Things I'd like to see added: pausing of clock. More custom invoice options or option to export to a invoicing app (like invoice2go or something similar). That's all. Love it! Update: hasn’t work since your latest update, “please try again later”. Help!

by Safety1005

HoursKeeper would be great if the lag and response time would increase. Currently after many updates and re-installs, every time I make a selection it takes a few seconds to acknowledge and respond to the command. When I am trying to clock in or out, I have to wait until the screen moves and if I happen to hit the selection more than once, it will then repeat how ever many times it is pressed. It keeps the time well enough that I am always parallel and accurate with my jobs clock, but the responses have to increase dramatically.

by Ala Mktg

Having picked up multiple contractor positions during COVID, HoursKeeper is a MUST for keeping track of hours and sending invoices for multiple companies. The reporting feature is also helpful when viewing where time was distributed between my 4 jobs. I highly recommend paying for the pro version to avoid getting served ads every time you log into a job though.