Contact Splashtop Personal Support

Update: I purchased two apps that allow me to access my Macs from anywhere without a subscription. ...... I was an early adoter. I bought the Spashtop Remote Desktop for iOS and Kindle Fire. On Kindle I bought the regular version and the HD version. I also bought the Mac app Splashtop 2. That said, I use to have access from anywhere via Gmail account. I received a message that I would keep my access if I switched to Splashtop Personal. I did, but never got the permanent upgrade. I sent a support request years ago, but it just went unanswered. I could see the ticket via the website. So, I sent a few follow up emails over ther years. I sent them screenshots of the offer and of my original support/ticket request that I made via the website that just stated pending/unanswered. Then I finally got a reply from someone and I am told that the offer has expired. I tried to get it when it was valid. I submitted a support request via the website. I sent a few follow up emails over the years. I sent screenshots of the Splashtop apps that I purchased. Nothing. I was given 3 months. I rarely used the app/service. I used the anywhere less than three times to show others. I only purchased it, because it seemed like something that would come in handy and it seemed cool.

i love the idea of this application. it works great for the most part. the only big issue i’ve run into is that i can’t switch the monitor i’m viewing. i have a windows pc and i am using my phone to access it remotely. the app gives me the option to switch to my second monitor, but it is not allowing it for some reason. very upset at this because my second monitor is where most of my work gets done. if this gets fixed my review will be changed. I have tried moving the output from my computer to software/hardware instead of the default, and it is still not working.

So I downloaded the app because I saw it on The Original Ace’s channel and thought it would be really cool to play computer games on my phone and turn off my monitor and still see it on the phone (which is really cool by the way) but there was a problem when I stopped using it. My computer started being a square or a smaller version of its normal size. My screen used to take up 100% of my screen and after the app it takes up about 20% of my screen. If one of the developers can please help me with that problem It will be great.