Contact Monorail Support
Company Name: Vimvest, LLC.
About: Monorail is America’s Investment App.
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Monorail Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Monorail: Invest & Save. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Monorail: Invest & Save. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Vimvest, LLC.
Read 3 Customer Service Reviews 😭😔💔
I want to like this app (unreliable, 1+ month withdrawal time)
by DADof65kids
But there are some big problems. I like UI and UX of the app, it’s clean and easy to understand unlike some investing apps. But, it can be very buggy at times. Just getting into the app can be a problem. The BIG problem is how long it takes to withdraw your money. One situation, I withdraw a significant amount of money I had saved with the “save” features to buy Christmas gifts. I withdrew the money the day before thanksgiving. I didn’t get my saved money into my account until the beginning of January. This is completely unacceptable. I got ahold of custom support two weeks into waiting (they say up to two weeks is how long it takes to withdraw) and they told me to turn off reoccurring investments, after literally blaming ME for how long it took. REALLY BAD costumer service! The guy talked down to me and blamed me! But, I turned off the investments, still took nearly three weeks after that. Again, two weeks ago, I turned off reoccurring investments, withdrew a significant amount of money and I haven’t gotten it yet! It’s just not reliable, really inconvenient and makes me wonder if they actually have liquid cash that they are able to give back to their users?!
Too long to withdraw money, very difficult to navigate
by Alanalynnr
I wanted to like this service. I just can’t. It is very user unfriendly, and the app is not intuitive in nature. The user has to go through multiple windows to find statements and set up transfers and withdrawals. I had issues with the round up feature, connectivity to my bank account and withdrawing funds had taken up to 8 days (which is stated in their policy) however as a user of both Acorns and Robinhood, every time I’ve withdrawn funds I’ve gotten them almost instantly or 1-2 days. If you are someone who needs quick access to funds do not invest with this App. I will continue using Acorns and Robinhood as they are much easier to use as well as liquid.
If you never want to get your money, put it here.
by SwimAnna
I've had this app a few months and originally put in $500. The tell you when you sign up you'll get a $5 credit. That's a lie, you'll never get it. It will show it in "pending" status the entire time and never been transferred into your account. Also, when you go to withdrawal money it will disconnect you from your bank and say it's your banks issue. Then if you try to hook up another account, it will also have bank issues. Finally was able to withdrawal the $500 then I went back into the app a few days later and it was cancelled. This is just beyond ridiculous.
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