Contact HelloTalk Support

by Wolfman 2020

Read the privacy policy and data processing before using this app!!!

I have been using this app for awhile. Yesterday I got a message from HT team saying my account is suspended because someone complained about me. They are asking send them a document to show my identity. My question to HT is what proof you have from that person who complains about me so that you suspend me sending message? Why would I share my Id with you while I did not do anything wrong? If you look are my moments I havent post anything that is not related to the language and grammer. Can you please check if I had any message exchange with the person who complained about me? You can do that right. If that is a person who complained about me had exchange messages me would you please ask the person reveal the messages to see if anything wrong? Or just check the messages if there is any between us. I give you the permission. It is ridiculous the way you process this. If you are really concern about the members identity then ask everyone provide the ID when while joining the app. Also can you please check everyone's id in this app because it is also my concern now that your app is full of trolls and fake ppl, criminals, hackers. How will you deal with that now???? I will also complain about your improper practice to App store.

by Farsome

First, I am a paid VIP member of HelloTalk, and am very experienced with this platform. This app’s high rating causes me to question who’s doing the rating and how the ratings are compiled and/or manipulated. The fact of the matter is that the overwhelming majority of users are from parts of the world which view the US negatively. Thus, slurs against Americans are commonplace, and —from my experience — administrators do nothing to remove or even discourage anti-American posts. It should be noted that I never once saw a US user use any language even remotely approaching an ethnic slur against anyone.

Worse yet is the harassment aimed at those who identify as LGBT in their profiles. Other users can say what they want — both in public and private chats — and they go unpunished. LGBT users, however, can have their account suspended for any reason, based simply on a false report from a homophobic user who suddenly realizes they’re talking to a gay person. Appeals to administrators are either ignored, meet with insensitivity, or result in further harassment.

Perhaps this app simply reflects the attitude of the country where the owners are based, and I am projecting my values onto them. But I feel my values are shared by many others in the western world, and that potential HelloTalk users should be forewarned.

by Damikesta

My review of HelloTalk would be good, but their is a big issue that makes any of its benefits useless. I purchased a VIP subscription, because unless you already know the language you are studying well you will struggle. The VIP subscription is very useful with many cool features. The problem is that I want to cancel my VIP subscription, but keep my account. My goal of learning Spanish is going to have to wait for a few months. I am in college and at the moment getting into medical school requires all of my attention. Anyways, I tried to cancel my subscription to HelloTalk, but there is no way to cancel it inside the app itself. After doing a google search I figured out that you have to cancel the auto renewal in iTunes that apparently is automatically selected when you purchase the subscription. (Pretty convenient for them). The problem is when I view my subscription in iTunes, HelloTalk does not show up. I looked on reddit, Apple support etc. if HelloTalk had a customer support number I could call it would be great, but it seems like they do not. I canceled my Netflix subscription via iTunes with no issues. So why is this App any different. VERY DISHONEST!!!!!