Contact Hooked Deals Support

The rolling out of “Gold” has completely ruined this app. I understand the need to monetize the app more, but locking the same deals that’ve been free for years behind a paid subscription is just the oldest trick in the book. When gold was announced, I assumed there would be new better deals for gold, and free users would have access to the same old deals. Nope. I’m now left with the worst deals that I’ve never used and the good deals I used all the time now cost $5 a month. I’m deleting after 3 years of loving the app. Probably for the best though. Guess I’ll have to cut back on fast food.

This is from a business point of view. “Sales manager” came into the restaurant to sell the owner on this “great deal”. Said it would push a lot of business in from the nearby college. Made promises for tracking usage, getting our menu items into the system, and keeping us up to date as to what’s happening. Was promised someone could only use the deal once per promotion. Then tried to write down credit card or ETF info for automatic withdrawal of fees once the “free promotion period ended”. On random printed forms he had in some folder. The only other time we saw him in the last 4 months was when he put table tents and posters up, and stuck a sticker in the smack dab center of our door. We did have a “welcome” email but after taking about getting pictures of our actual food as opposed to stock photos, we never heard another word from the company. The free promotion period ends with the end of this month. And we have never been given any data on usage, frequency of repeat customers, or anything else. And no one has even bothered to follow up with us on whether or not we would actually pay for this. Hint: we are not paying $100+ a month to break even on selling food to the few customers a week that actually came out.

I usually use this app a lot but I was disappointed to see the new hooked gold subscription go into play. Basically, any deal with a savings above $2 is inaccessible unless you’re a payed subscriber now. From what I can see, it’s not that you’re getting new and better deals but that you’re losing deals you used to get just for being a hooked user. I logged out and deleted the app because I don’t need another subscription.