Contact News10 WHEC Rochester NY Support
Company Name: Hubbard Broadcasting, Inc.
About: Get breaking news, weather, sports and more for Rochester, New York.
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News10 WHEC Rochester NY Customer Service 💢
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4 Most reported problems 😔💔
The department of motor vehicles web site scheduled an appointment for Saturday April 26 at 11:00 am for me to upgrade my license but the Henrietta office was closed. There were several other people there with appointments also and a man who saw us said this had happened for the past couple of weekends. I went back to the web site to reschedule for a week day but the site said it was not scheduling appointments. I filed a complaint with department of motor vehicles on another web site to see if they can explain this failure. This happened at the Henrietta office.
Love the news- hate the app
by Jberke91
I have an iPhone 12 the app skips and jumps around when scrolling through the story. When you scroll down it skips and brings you 5-10 stories up. I’ve tried deleting the app completely and re downloading it- still the same issue. Looks like I’ll only be using the channel 13 app for now.
Weather coverage
by You Don't Wanr To Print This
You are my ‘go to’ station for weather coverage! I live in Seneca County 5miles directly across Seneca Lake from Pen Yan - a distance of 5 miles as the ‘crow flies’. As a lifelong resident of Seneca County I depend on the forecast to determine my travel plans for each day. What happens in South County is not always the same weather hitting northern Seneca County due to influence of Lake Ontario. It appears Seneca County is not considered in your coverage area even though you cover all of Wayne County which extends further east than Seneca County! It is annoying to watch the weather map for fronts headed my way from the west when the weather person stands directly over Seneca County! Elevation and Seneca Lake affects our weather and will often ‘divert’ streams of weather coming from the west. It would be nice to be able to see the split in the weather fronts to see the line of snow/rain headed our way. In closing I really like the addition of Stacey Pensgen to your team. She and Rich Canigla give the most consistently accurate weather report for my area!
Not really compatible with Apple TV
by Klmfish
I downloaded this to my new Apple TV so that I could stay update on local happenings, especially the weather forecast (since the Weather App for Apple TV is not that great).
Unless I am streaming live (which freezes constantly and then I freezes further into the news cast meaning I miss everything during the time it froze) the only things available are Good Question, Inside the Evidence, NY State Exposed, scholar athlete, Deanna's Discoveries and Small Biz Spotlight.
This needs a way to view the latest forecast video and the latest news broadcast- even if it is not a live stream anymore, say at 7pm.
I used to use your website but it doesn't work well with phones, none of the local stations websites do (nor do the apps). I thought the app would work better with my fast internet on my Apple TV, but am disappointed. Especially since your app is the only local Rochester station available for the Apple TV.
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