Contact BAND Support

by DaDestroyer2002

I just wanted to let anyone that downloads this app to create a social group that Band can and will delete your group at anytime without a reason, which is what they did with ours groups!!! They will freeze your account for 7 days so you don’t know what’s going on and they delete your band group without a reason! All your members that try to access the group will see a message saying you are restricted by admin which is you and shows a icon asking members to leave the group and you will lose all your member contacts as you can only talk to members in groups that you belong to.

Our band group consisted two local airsoft community groups called “Norcal Airsoft Classifieds” & “Norcal Airsofters” we had accumulated 1000 members between the two groups all from Northern California which took a lot of time to build up the group. We used it to communicate about future games, chat, trade/sell gear, and to help grow the airsoft community. We heavily moderated both groups to make sure everyone one was treated with respect. We have been using this app for a few years without any trouble and then all of a sudden our groups are gone. This greatly saddens me that the group me a my fellow airsoft player spent 1000’s of hours putting together is all gone. Band should be ashamed at the way they treat their users. They have greatly damaged our airsoft community.

Please don’t let this happen to you!!!!!

by UCDwriter

Of all the group chat apps I’ve been forced to use because of my kids’ activities, Band is by far the one I dislike the most. It is hard to make a comment. Text is very small and hard to read. There is no way to edit a comment once it has been made. You have to set up a new profile for every group you use. It isn’t always clear to me where my comment will end up (as a comment on the OP or as a reply to someone else’s comment (probably because the text is so small on the mobile app). Because there are so many messages from Band promoting Band, I sometimes miss messages that I should have seen first. There is no prioritization of group messages vs Band spam, so it is easy to simply dismiss notices as unimportant. Ugh!

I know this is a disjointed list of gripes, but honestly, I feel anxious and frustrated every time I have to open this app. I avoid using it as much as I am able, honestly. I wish I’d never heard of it, and can’t understand why my daughter’s gym thought this app would be a good idea. I hope they stop using it soon. It’s awful.

by Mom198

I have used many apps to connect with teams and organizations. This app by FAR is the most annoying and confusing app I have. First of all, I constantly am checking the app because it appears I have a notification. 90% of the time it is an offer from the “sticker” shop or a notification from the “band” guide. I am 43, I don’t need stickers to talk to my daughters coach. My time is to valuable to constantly have to check because this app is advertising. I told the coach to do emails because I refuse to respond on this app anymore. I have every setting possible set to not receive notification except for the one “band” group I am on.

On top of it the threads are super confusing. You don’t have the option to delete an old thread off you messages unless I am guessing the administrator of the band or if your the person who started the thread. The threads all look alike. It’s infuriating. Had enough. Told her to get S.I. Or huddle. At least the info huddle offers is useful, not unicorn stickers. I gave it one star only because it actually works and you can receive messages. Other than that, trash.