Contact NBC Sports Support

by Dare Master Super Truth

I’m an avid race fan and haven’t missed a season of Supercross or motocross in years - till NBC sports took over with their “gold package”. Now I’m limited to streaming the race coverage from my cell phone/iPad which isn’t the greatest for streaming a live event because the picture constantly gets pixilated. Our smart TVs don’t have the option to download the sports gold app because it isn’t compatible with most smart TVs- answer I got was “go buy an Apple TV” so I could stream. I’ve still yet to find what additional coverage they offer other than qualifiers, and commercial breaks are typically a 5-10min break in coverage where you get a LIVE Birdseye view of the inside of the stadium with nothing else. At least when it wasn’t a “premium package” you had something to watch and we’d much rather view commercials than staring at a basically blank screen. I’ve experienced so much frustration with this horrible app and wish NBC would stop ruining the race coverage with their “premier app” that severely limits people’s viewing capabilities.

I’d give ZERO stars if I had the option.

by Ericmoze

As a big fan of ProFootballTalk (PFT) content I would check for new stories multiple times a day using their app. Initially when NBC took over everything was fine, but then they started consolidating a lot of different things together and with each change PFT got worse. At this point it’s essentially unusable.

First, you have to find it buried amongst all the things I don't care about. Once you do the navigation is painful:
* Only two story headlines visible at a time
* If you click to read any story, it doesn’t let you navigate back to where you were in the list. Instead it puts you at the beginning of the list.
* When trying to read a story the content is often cut off so you can’t read it all. So you have to navigate back to the list, find the story again, click to load it again, and pray you get it all
* When trying to scroll down to read a story it too easily navigates to the next story by accident
* When trying to swipe left/right from reading a story you get mixed results depending on what you’re swiping on. Sometime swiping the header works (sometimes not). Sometimes swiping the text works (sometimes not). Never does it work to swipe where there happens to be an image.
* Sometimes stories don’t load at all, even though my connection is excellent
* When scrolling the headlines, there are duplicates of the same story

At this point I barely use the app anymore because of all these bugs, and instead wait until I’m on my laptop.

by Har8M

There are periods where you work and then an app update comes along and throws it all down the toilet again. As a customer all I want is a reliable way to watch the premier league and that is definitely not the case with your app. It's incredibly annoying to wake up early before the game only to realize the app is not working and you miss a significant chunk of the beginning. Then there's also the issue with the advertisements popping up randomly in the middle of the game or the app crashing and having to completely reload including the advertisements before I'm able to watch again. Been using the app for years and I don't understand how you keep messing it up. A more understandable issue is the delay from live TV. I can't tell you how many times I've gotten texts from friends about immediate results and goals prior to me seeing them. Like I said this one is understandable since its a stream. Test it before releasing please to ensure proper functionality. And then there's the issue of the gold membership locking out certain games for an extra monthly fee. I might have purchased it if I had any confidence in the app. At the time I'm writing this review, the average is 2.1 stars. Take the hint NBC Sports. Before exploiting fans, at least have a functional app. I'm currently streaming the game I want to watch using an illigitamate stream instead of yours. Hey at least no advertisements. 1 star!