Contact NBC Sports Support

by Har8M

There are periods where you work and then an app update comes along and throws it all down the toilet again. As a customer all I want is a reliable way to watch the premier league and that is definitely not the case with your app. It's incredibly annoying to wake up early before the game only to realize the app is not working and you miss a significant chunk of the beginning. Then there's also the issue with the advertisements popping up randomly in the middle of the game or the app crashing and having to completely reload including the advertisements before I'm able to watch again. Been using the app for years and I don't understand how you keep messing it up. A more understandable issue is the delay from live TV. I can't tell you how many times I've gotten texts from friends about immediate results and goals prior to me seeing them. Like I said this one is understandable since its a stream. Test it before releasing please to ensure proper functionality. And then there's the issue of the gold membership locking out certain games for an extra monthly fee. I might have purchased it if I had any confidence in the app. At the time I'm writing this review, the average is 2.1 stars. Take the hint NBC Sports. Before exploiting fans, at least have a functional app. I'm currently streaming the game I want to watch using an illigitamate stream instead of yours. Hey at least no advertisements. 1 star!

by Oscarboobird

Like so many other reviewers, I too am a cable cutter, and someone who has watched the Olympics ever since I was also that little 4 year old performing camel spins on the ice rink her dad built on the back patio every winter with dreams of Peggy Fleming, the 7 year old blazing down the mountains dreaming of Jean Claude Killi, the high school student cheering on Mark Spitz because one of his swim teammates attended my own school, and so on. The Olympics belongs to EVERYONE, not just cable subscribers! This app claims to give you full access...but does NOT tell you it's for a supposed 30 minute free trial per day, that's broadcasting 12 minutes of commercials. NBC bought the rights years ago - and standard broadcasts deliver content with the endless commercials to pay for the licensing. I'd put up with the commercials gladly, if I got to watch an entire curling match start to finish, a whole hockey game, a complete qualifying series for luge and skeleton and bobsled, the entire race for all the alpine skiers from gold medal to last place finishers - which is EXACTLY what those cable subscribers get. The enhanced coverage is very well done - but the teaser time limited amount is INFURIATING!!! My very cheapskate self would consent to paying for the app, if it actually allowed me to watch even the standard coverage,nor the full live streams and replays. I plan to delete this thing as soon as the Olympics are over...infuriating!

by Phole314

Forced to watch commercials, forced to scroll past things I don’t want, forced to scroll one day at a time (it takes me about 20 taps to get to the content I paid for), forced to remember where I stopped watching a replay (and then forced to watch a commercial again before I can skip to where I left off), and forced to restart/re-enter credentials/re-activate my device/select all the pictures with traffic lights in them/check my email for an activation link...my dinner got cold guys, I don’t have the time, and I’m questioning if it’s worth paying for. Once I get in, it’s good; but I have to do 100% of the work - you could have basically given me a long sorted list of text links and it would be about the same mental effort. If any of your UI/UX / customer research / app design / product managers / MBA’s have LinkedIn profiles, I would suggest seriously considering whether you should list the NBC Sports app as part of your work history. If your resume ever came across my desk and you listed this app, I will have a lot of questions for you as to why you think any of this is focused on your user. And don’t get me started about how I have to pay for 3 different kinds of TV if I want to make sure I can watch all of the sport you offer. I mean, I just don’t need sports this bad.