Contact Netatmo Weather Support

by 70's Racer

We have a Netatmo indoor station, an outdoor thermometer, and a rain gauge. Outdoor Thermometer constantly loses connection even though we follow the directions for connectivity and placement. We change batteries each time it disconnects, but it still disconnects frequently. The directions are not clear with instructions stating to go to settings and follow directions on box???? Who has the box handy. We need online directions that are logical. The outdoor thermometer will not connect now no matter where we place it. Flashes green light. If only I had the box, maybe I could figure it out. The rain gauge clogs with leaves and pine needles. Does not read any rain whatsoever eleven when we bring it indoors, clean it out, and run tap water through it. No directions available on battery replacement procedure. Again, online manual says, follow directions on box. Ridiculous...

by Pablo509

When I first set up my Netatmo weather station I was very pleased. I would update temperature, humidity, etc. even 12 minutes. I was impressed enough that I bought an additional indoor module and then a second one. I also added the rain and wind (anemometer). It the last year or so I have repeated periods when I get no updates from the weather station. It can go for over an hour, even 2 hours. I do not find it useful to know what them temperature was over an hour ago. In the summer I want to know in the evenings when it has cooled down enough that I can open my windows. Conveniently that seems to be when I get no updates. The standard answer from tech support is that there is a sever issue and they are working on it. I cannot recommend this product.

by Sarbs

Notifications appear again, for the most part. The alert badge on the app icon does not yet work. (Yes, I have notifications set to add the badge and have toggled it off and on and still nothing).

Old review, but still true...
The temperatures are highly inaccurate. It was in the low 80's yet they listed the "Feels Like" temperature at 117. The temperatures on all units are off by about 2-2.7 degrees. Still no way to initiate an immediate reading from the app. You must rely on old data or physically access the base station to request a reading. The additional units lack in functionality. I thought they included decibel meters but they are only inaccurate thermometers and supposedly measure CO2 levels. Those are also insanely inaccurate. Their support department takes about a week to respond and doesn't actually help you with the issue. I'd avoid the app unless you are only wanting inaccurate temperature readings. The other information is ridiculously inaccurate or just completely fabricated. I hate my Netatmo paperweights.