Contact Sortly Support

by Kakcpw

First let me say that app functions quite well. The one huge feature missing is when you have several folders nested and then an item in the final folder. When you are actually in the item it does not show you the path of how to find the item. For example: Attic > Back Shelves > Middle Shelf > Box 1 > Video Camera. It does show this path (albeit very small font) in the Search function. But it should be inside the detailed view as well. Otherwise it kind of defeats the whole purpose of the app.

But it doesn’t matter if this is the greatest app in the world because the price is so far out of bounds. Developer’s have gone crazy lately with this subscription based pricing.

This app is basically used to inventory your household or business items. So it stands to reason that people will be using this app for a long period of time. But if I want to use this app to inventory my house over a 10 year period it will cost me $500. That is crazy!!! $500 for an app on my iPhone? That is almost as much as the phone itself. Absolute insanity and greed. Luckily there are other great options out there with flat fee pricing so I can actually own my data. I don’t like the fact that I am only “renting” my data with this app and they can change the pricing plan on me anytime they choose.

by SillyMe1020

We’re a home stage business so we have quite a lot of inventory. This system’s theory is great but in reality, it’s a pain in the @&$. And yes, it’s expensive bc it doesn’t put out any value for the money we’re paying and investing our resources and manpower into. It lacks a drag and drop system. There are days when we can see quick snap shots of items in each subfolder, then there are days when it shows those folders are empty. It doesn’t track where the item’s been history if that job site gets deleted. We’re limited to listing out only 50 vendors when we need to track a lot more. You’re constantly needing to use more clicks than necessary. By the time we’re done creating a manifest/pull for each job, my arm and wrist is sore because the “next” and “save” buttons aren’t near each other. We can’t see the “Available” inventory without having to go out of the screen to go into a job site’s catalog and vice versa. We sent them a whole list of things that could use improving but barely anything has been done. The system’s always down. We reply on this every single day. I wish we had never gotten into this system to begin with. Now we’re stuck with an inferior product.

by Sea2820

Like many others will point out, this is a great app. Feature and functionality-wise it’s a great inventory management product. The problem lies in their short-sighted subscription pricing strategy. They price based on items inventoried rather than on transactions or turnover. This means that people who use the app for home inventory (large inventory but almost no transactions other than the initial capture) are charged more than businesses who have smaller inventories but lots of transactions/turnover. Since becoming a customer I’ve seen my monthly subscription increase more than 300%. Last year I appealed to their support organization and was given a “grandfathered” price but this year they are insisting I either cut my home inventory in half or pay an increase of $180/month for my 4,000 items. This is a ridiculous amount to pay for data storage and considering that the app functions largely the same regardless of whether I have 2,000 or 4,000 items it is a bitter pill to pay $2,160/year more for the benefit of not having to move to another platform. Needless to say, it’s time to look for another option…