Contact iMemories Support

by Cmunchkin30

I find myself going to the iMemories website actually even the old website not the new one because it works so much better even though the visual is not as good the upload speeds are much better and you don’t have to stay on the app for it to upload. It’s a pain when you are trying to upload things on the app and you want to go to another app or to do some thing if your phone closes it stops, or if you go to another app stops. These bugs really need to be fixed ASAP. And if you have a problem with your Apple account but you pay your subscription to this, you will not be able to open the app only the web browser. Let’s go IMemories we paid enough to have these videos transferred digitally. We don’t need to have this many problems uploading videos that we would like to upload. A promise that was made and how easy it was when we signed up for the service.

by Chuck Norris 69

I always recommended this app to others...I used it for YEARS to store videos and turn them in to Blu Rays every 6 months. I sent Blu Rays to my parents of videos of my children every holiday season.

Every few weeks I would upload videos from my phone, directly to the app.

However with the new App Update, I no longer can update through the app. I have to go to the website through my internet browser to upload videos.

I upload them this way and the upload glitches. It either uploads EXTREMELY SLOW even on my 5G, or today it uploaded videos as photos even though I am positive they were videos first.

The other option is to upload the videos from my computer. I finally resorted to 5 which is counter productive because it is an extra step...download to computer from phone then upload to app. When I did this the videos loaded out of chronological order. I painstakingly rearranged the videos and it did not save.

I emailed about my issues back in Dec and I was told an app update was in the works but it’s been about 4-5 months and nothing has changed that I can see.

I would love if the app update could make it so we can upload videos directly from
The app like before and my star rating would instantly change to a 5!! Which is what I would have rated this app 6 months ago before the updates.

Please please fix!!

by Kym19888765

I used this app for a couple years and loved that I could upload videos and photos directly from my phone. More than a year ago they “updated” the app and took that feature away. Now if I want to upload what’s in my phone I have to go into the browser on my phone and do it from the website which is slow and times out every time my phone locks. I was told a year ago that they were updating the app to bring the upload feature back and still nothing. I wouldn’t recommend this service to anyone who actually intends to upload content from your phone, the technology simply isn’t there on this product to offer a good user experience. It’s extremely frustrating and counter productive.