The Rug Status

Published by Greenways Publishing Ltd on 2023-11-06

The Rugby Paper, the UK's number 1 selling rugby title, brings you exclusive
stories, reports and features on your device, published in exceptional clarity.
It contains renowned journalists such as Nick Cain and Peter Jackson, and
famous former players as columnists including Jeremy Guscott and Jeff Probyn.

I have a problem with The Rug

Are you having issues? Select the issue you are having below and provide feedback to The Rug.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Have a Problem with The Rugby Paper? Report Issue

Common The Rug Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot The Rug app on iOS and Android devices. Solve all The Rug app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

The Rug iPhone Issues and Solutions

The Rug iOS app crashes, not working, errors
The Rug iOS app network issues
The Rug on iOS has black/white screen

The Rug Android App Issues and Solutions

The Rug has errors/crashing/not working
The Rug server network connectivity issues
The Rug has black screen

The Rug iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever The Rug app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix The Rug app crashes or not working on Iphone (iOS):

Close and restart the The Rug app on iPhone
Update The Rug app to the Latest Version for iOS
Uninstall and reinstall The Rug iPhone app
Update your iPhone to the latest iOS version

Fix The Rug on iPhone unable to connect to server/internet connection issues::

To resolve The Rug network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix The Rug black/white screen (blank screen) on iPhone:

Follow the The Rug iOS app troubleshooting guide Here →

The Rug Android App Issues and Solutions

Fix The Rug not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent The Rug app issues:

Force Stop the The Rug App
1. On android, goto "Settings" » click The Rug app. » click "Force Stop".

Update The Rug to the latest version on PlayStore

Clear The Rug App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "The Rug app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch The Rug.

Fix The Rug unable to contact server/ The Rug internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click The Rug » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got The Rug » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch The Rug on android.

Solve The Rug black/white screens issue on Android:

Follow the The Rug android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Greenways Publishing Ltd, developers of The Rug.

100% Contact Match

Developer: RugbyPass Ltd

E-Mail: [email protected]

Website: Visit The Rug Website

60% Contact Match

Developer: Distinctive Games

E-Mail: [email protected]

Website: Visit Distinctive Games Website

About this app

The Rugby Paper English Edition provides availability to all editions of the publication by incorporating subscriptions allowing the purchase of a 7 day, 1 month, 6 month and 12 month subscription to the magazine. The Rugby Paper, the UK's number 1 selling rugby title, brings you exclusive stories, reports and features on your device, published in exceptional clarity. Published every Sunday, The Rugby Paper covers Rugby Union from national teams and Premiership / Rabo Direct down to grass roots. It contains renowned journalists such as Nick Cain and Peter Jackson, and famous former players as columnists including Jeremy Guscott and Jeff Probyn. Payment for this subscription will be charged to your iTunes account upon purchase. The subscription will auto-renew within 24 hours of the current subscription expiring. Auto-renewing subscriptions can be managed via Account Settings allowing them to be turned off. Prices for the subscriptions are £1. 49 for 7 days, £15. 99 for 3 months, £29. 99 for 6 months and £49. 99 for 1 year. This subscription is an auto-renewing subscription. No cancellations of the current subscription are allowed during the active subscription period.