Rug Status

Last Updated on 2023-10-19 by World Rugby Limited

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Summary of Rug Problems 😠👌🔥

- Previously did not have the option to sort matches by newest to oldest (although this has since been added)

- Does not have a venues/matches listing

1 Reported Issues: 😵🆘🛟🚨📢

Kate

2023-07-18

App installs and set up is fine. When l relaunch app it will not respond when l click get started

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Common Rug Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Rug app on iOS and Android devices. Solve all Rug app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Rug iPhone Issues and Solutions

Rug iOS app crashes, not working, errors
Rug iOS app network issues
Rug on iOS has black/white screen

Rug Android App Issues and Solutions

Rug has errors/crashing/not working
Rug server network connectivity issues
Rug has black screen

Rug iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Rug app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Rug app crashes or not working on Iphone (iOS):

Close and restart the Rug app on iPhone
Update Rug app to the Latest Version for iOS
Uninstall and reinstall Rug iPhone app
Update your iPhone to the latest iOS version

Fix Rug on iPhone unable to connect to server/internet connection issues::

To resolve Rug network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Rug black/white screen (blank screen) on iPhone:

Follow the Rug iOS app troubleshooting guide Here →

Rug Android App Issues and Solutions

Fix Rug not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Rug app issues:

Force Stop the Rug App
1. On android, goto "Settings" » click Rug app. » click "Force Stop".

Update Rug to the latest version on PlayStore

Clear Rug App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Rug app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Rug.

Fix Rug unable to contact server/ Rug internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Rug » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Rug » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Rug on android.

Solve Rug black/white screens issue on Android:

Follow the Rug android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at World Rugby Limited, developers of Rug.

About this app

Enjoy unrivalled coverage of rugby’s showpiece event with the new official Rugby World Cup app, now with dedicated spaces for Rugby World Cup 2021, playing in 2022, in New Zealand and Rugby World Cup 2023 in France. Want to stay connected with all the latest news? Download the official app for free and receive the definitive content.