Contact ERCOT Support
Company Name: ERCOT
About: The Electric Reliability Council of Texas (ERCOT) manages the flow of electric power to 24 million
Texas customers.
Headquarters: Austin, Texas, United States.
ERCOT Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit ERCOT Website
Privacy Policy: https://www.ercot.com/help/privacy
Developer: ERCOT, Inc.
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3 Most reported problems 😔💔
App opens and crashes
by PhotoChrisTX
I got a notification of a “ERCOT Emergency Notification Test” so I tried to open the app and it crashes and closes. Then I updated the app and same happens. Rebooted iPad and iPhone. App opens and crashes. I got a notification “End of ERECOT Emergecy Notification Test” and the app still fails to open. Just crashes.
So much for the help ERCOT, given my power was out for days in February 2021 it would be essential that you create a working app to notify people when you roll the power out for several days.
App opens and crashes. Not helpful.
Exhibit A why Texas can’t secede
by Niyehhhhh!!!!!
Federal regulations would require weatherproofing gas lines, but Texas has their own power grid to avoid federal regulations. With power sources frozen, Texans get to experience hours of power outages during a record low temperatures.
Other states don’t shutdown power when it’s cold out, but Texas is too arrogant and wants to keep doing its own thing
Do Texans really want to freeze to death to “Own the Libs”? I hope not.
As for the app, I agree there should be more gridlines on the axis for time on the chart
Age: 4+ Years Old
by MoldyOldyComputerGuy
So this is what ERCOT does with its time, is it? Creating a silly,
worthless app so they can pretend they aren’t sitting around picking their noses. My local utility, CoServ, is equally clueless. Sending an email to all its customers, recommending they download this stupid app. It’s a miracle Texas made it through February. I guess that’s what’s to be expected though. The governor blaming windmills for the loss of power, like a modern day Don Quixote. Ted Cruz heading for Cancun while his Texas brethren are freezing to death. Yup. That’s Texass alright.
Have a Problem with ERCOT? Report Issue
Why should I report an Issue with ERCOT?
- Pulling issues faced by users like you is a good way to draw attention of ERCOT to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ERCOT customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ERCOT.
