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Contact Ithaca Journal Support


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About: From critically acclaimed storytelling to powerful photography to engaging
videos — the Ithaca Journal app delivers the local news that matters most to
your community. APP FEATURES: • Access all of our in-depth journalism,
including things to do around town, sports coverage from high school to the
pros, and much more.


 
  2026-03-10

Ithaca Journal Customer Service 💢

Hard-to-find customer service info can be a red flag. Is Ithaca Journal Safe to use?

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Gannett



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Contact e-Mail: [email protected]


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E-Mail: [email protected]

Website: 🌍 Visit Ithaca Journal Website

Privacy Policy: https://cm.ithacajournal.com/privacy/

Developer: Gannett




Privacy & Terms:

https://cm.ithacajournal.com/privacy/



Can I trust Ithaca Journal app?

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3 Most reported problems 😔💔

3.9 out of 5

Sadly, very bad app

2025-03-01

by J J Wat

App constantly “forgets” that I have a paid digital subscription and constantly wants me to “subscribe”. I get the morning news email digest but if I actually want to click through to read an article - oh boy what a headache!!! An endless loop of login attempts as if I am a new subscriber. This app and UI has been awful for years. Cluttered with ads and pop ups. I actually use to work in a Gannett newsroom and really want to support the IJ. But this app is awful! I can see why the Ithaca Voice is so popular.

previous app was much better

2025-03-02

by Dmcarr42

This app makes it more difficult to go through pages. You cannot squeeze to enlarge articles any longer, on the laptop moving from one page to the next is difficult because you continue to get the calendar. Terrible update.

Not worth it

2025-03-03

by Nylumberman

Local content is virtually nonexistent, Gannett is stealing the subscription money. If they ever update the obituaries again (it’s been a week) I hope to see theirs is included. Don’t waste your money.




Have a Problem with Ithaca Journal? Report Issue




Why should I report an Issue with Ithaca Journal?

  1. Pulling issues faced by users like you is a good way to draw attention of Ithaca Journal to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Ithaca Journal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Ithaca Journal.


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