Contact Albuquerque Journal Newspa Support

by Volleyskip

The new app is much more difficult to use than the old app. It is great that there are so many options for all the various people out there, but for someone who just wants to read the paper it is difficult to figure out how to do just that. I got that figured out, but the app does not completely load many pages, and for instance the comics are almost unreadable until it finally does load after swiping back and forth on the pages to get it to load completely. Today one of the comics never loaded completely after trying for 10 minutes. I would give anything for the old app to work again.

by Little John (NM)

The app is ok to get the daily news but it has problems that need to be addressed. If I leave the app with the Journal open, it crashes the next day when I try to load the next day’s issue. When reading the comics, the order of each comic almost seems random. For instance, if I start at the top right, you would assume the next button would bring up the comic to the right or maybe below but it often goes to the next page or to the last comic on the page. Something is wrong with the number order of the comics.

by Albertcakes

I do enjoy reading the paper on line. But I have been disappointed since it took a different format. It is getting better. But so many times the area where I am reading is not in focus. Sometimes it is easy to get it in focus, but sometimes it is not. It is sometimes difficult to get to the next page, it hops back and forth too easily. I appreciate that you are trying to right these problems.

February 15. The app is getting better. It still some blurry days of the print. Also sometimes it is difficult to scroll down. It overall I prefer the paper on line.

July 20, 2020, it has continued to get better. Occasionally when the screen first comes up you have to push a button to get it to scroll down. I like how I can find the page I want, the options are good.