Contact Courier Journal Support
Company Name: Gannett
About: Gannett is a media and marketing solutions company that publishes newspapers and operates news and
advertising internet sites.
Headquarters: Mclean, Virginia, United States.
Courier Journal Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Contact e-Mail: [email protected]
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Privacy & Terms:
http://cm.courier-journal.com/privacy/
http://cm.courier-journal.com/terms/
Read 5 Customer Service Reviews 😭😔💔
I told you to cancel my subscription to the C-J because you told me that you no longer have the weekly TV schedule, which I paid separately for. Now today, March 5, I got delivered the newspaper AND the TV Guide, which two separate people there had told me you no longer carried. You also said that my last delivery would be February 26. Please explain. If you are still including the TV section, I do not want to cancel my subscription.
We don't receive our delivery issue of the CJ as much as we do. receive it. I have reported the non delivery many times. and sometimes get the issue the next day. That is no good to us. I realize you no longer want to do home delivery but that is still an option that many of us choose.
Poor Customer Service
by Tana46
I don’t even know where to begin. I’m so frustrated with CJ. You can’t even call them with a problem anymore. No customer service on weekends so if you don’t receive the newspaper you’ve been getting for 4 decades, well, you’re just out of luck! If you call during the week, you MAY get a call back hours later, as their employees work from home as one opened up to me on the phone about 3 months ago when this happened, AGAIN. The CSR’s are very polite but their hands are tied. Honestly feel bad for these ppl bc they get the blame for the delivery department’s fault. You’ll never get the Sunday paper like they use to bring you when they messed up. If I wanted a digital paper, I wouldn’t have signed up for a REAL NEWSPAPER! I will cancel this as of tomorrow bc I’m tired of dealing with CJ. At one time, this was a very good paper. Not anymore! If you see a one star, it’s bc I had to give it otherwise they done deserve one star!
App is nearly useless in managing your account
by Tutilo218
I want to put a hold on delivery of my print edition, I was able to sign in in one try today, though that alone is usually a frustrating issue. Once signed in, there is no option I could find to manage my account. It only has a manage my i-Tunes account. My subscription is not through I-Tunes. I tried through the website and it’s not working properly either. I get errors or page missing messages.
Another complaint- the privacy settings cannot be changed through the app. It explains what they are, but does not allow options.
Can’t figure out why a huge media company like Gannet can’t get a decent working website and an app to work properly and actually be useful.
CJ app
by Rogerdtaylor
HORRIBLE!!!!! Do not subscribe. It hangs up all the time, all the stories' images are impossibly-high resolution (I want the text of the news, not pictures of it. Fine in a printed edition, not fine online.), at least half of the stories have a video component (again, if I want video I'll watch television.) and the writing is horrendous. Most of the reporters and all of the copy editors should be fired. None of them can spell or construct a grammatically correct sentence. Who the heck do these managers hire to write and edit a former Pulitzer Prize winning newspaper? The CJ management appears to have no journalistic pride anymore.
Roger Taylor
Louisville, KY
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