Contact Courier Journal Support

by Tutilo218

I want to put a hold on delivery of my print edition, I was able to sign in in one try today, though that alone is usually a frustrating issue. Once signed in, there is no option I could find to manage my account. It only has a manage my i-Tunes account. My subscription is not through I-Tunes. I tried through the website and it’s not working properly either. I get errors or page missing messages.
Another complaint- the privacy settings cannot be changed through the app. It explains what they are, but does not allow options.
Can’t figure out why a huge media company like Gannet can’t get a decent working website and an app to work properly and actually be useful.

by Rogerdtaylor

HORRIBLE!!!!! Do not subscribe. It hangs up all the time, all the stories' images are impossibly-high resolution (I want the text of the news, not pictures of it. Fine in a printed edition, not fine online.), at least half of the stories have a video component (again, if I want video I'll watch television.) and the writing is horrendous. Most of the reporters and all of the copy editors should be fired. None of them can spell or construct a grammatically correct sentence. Who the heck do these managers hire to write and edit a former Pulitzer Prize winning newspaper? The CJ management appears to have no journalistic pride anymore.

Roger Taylor
Louisville, KY

by Djhllc

I can’t remember how many times I’ve found errors in this paper! Misspelled words, incorrect grammar, and believe it or not, a story on page 1 that said was continued on page 6, but the story was not there...or anywhere else in the paper. Guess the CJ is too cheap to have someone review the paper prior to printing.

Last week, instead of saying U of L, the title said “U off L”. I sent a message to both the accuracy email and the Editor’s email and never heard a word. No correction was ever made.