Contact Sygic Travel Maps Trip Planner Support

This used to be my go-to app as I travel internationally quite often. I downloaded this a few years ago when the interface was simpler - a major highlight was that you could browse different a ton of activities on the right hand of the screen. You could even sort these by category (ie tours, free things to do, markets) and there was a much larger database of things to do. It seems like they completely swapped this out for the more condensed list of most popular sights. The offline maps are great, when they work...I'm trying to find a replacement for this - I am paid user but unfortunately haven’t found a comparable substitute. I’m heading back to Paris in a few days and all of the sights and activities I saved on the previous version are GONE.

I loved this app and referred it non-stop to my traveling friends. I was also happy to upgrade - money well spent. I tried numerous itinerary planning apps and Sygic beat them all hands down. Unfortunately Sygic has now moved to being primarily a map application with frustratingly difficult itinerary planning. I have to plan my itinerary on their "legacy" website on my computer and then I can see it on my phone. It is extremely difficult to do any detailed planning on my phone now. The previous app version also exceeded the computer version with its ease and custom-ability. Changing from the #1 trip planning app niche into trying to compete with all the other huge map developers was a bad decision.

I really want to like this app but I find that I can’t trust it with my trip plans. After landing in the UK from the USA, this app moved all my events one day ahead. Maybe this is a time-zone issue but a world travel app should handle things better. After moving them all back manually, the map filtering still filters based on the wrong dates so my itinerary view is not in sync with the map view. My trip companion who is sharing my data on her iPad still sees the dates wrongly also even after I’ve manually corrected them on my iPad. Another thing that is quite terrible is that there doesn’t appear to be a way to put the same item in the trip on multiple days with different time settings. For example, if you want to put the airport in for your arrival and departure, editing the time will change it on both days. The searching seems quite bad also. Many times the app can’t find what I am looking for, but if I zoom in on the map, suddenly the item is there and I can click on it to add to the trip. On the positive side, the app has neat workflow, allowing itineraries to be built up with nice visualization on the map. It also makes it easy to discover nearby items of interest. If this app could be bullet-proof in handling trip data, this would be an amazing app and would be a big part of my tip planning. As it is, I don’t feel that I can trust it.