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I don’t understand how people give this app a positive rating. I’ve had a lot of difficulty logging in, prompted to reset my password multiple times, not because of user error but because the app seems to arbitrarily reset and doesn’t register entries. Also, the app itself has puzzling limitations in functionality. The landing dashboard is more oriented to advertising Lufthansa flights and services than about getting an overview of one’s account. There are other frustrating limitations. For example, it’s apparently not possible to request to mileage credit for past travel on Lufthansa or Star Alliance partners. This makes it feel more like Lufthansa etc are trying to create barriers for loyal customers to accrue and manage miles, rather than facilitating and encouraging them.

Literally no value added to this app. It’s even more useless and user unfriendly than the Miles & More website, if that’s even possible. The mileage calculator doesn’t work unless you tell it exactly what day you’re flying, how much you paid, put in your ticket number, etc. and even then it returns a ‘system error’. So no more planning trips based on potential mileage. The app also keeps asking me to ‘sign up’ or register, even though I’m logged in and it has all my information. The ‘spend miles’ segment just takes you to the website and existing bookings (for upgrades) are nowhere to be found. Rubbish.

I even had to make a whole new email to create a whole new account just to log in. Won’t even allow me to complete registration with the link they emailed me. I have never in my life seen a more worthless app and set up of a supposed major airline. They want my money but won’t allow me to even create a new account when they deny me to log in with an old account.