Food delivery from your favorite restaurants, 24/7, 365 days a year. Postmates
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Listed below are our top recommendations on how to get in contact with Postmates - Food Delivery. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Postmates - Food Delivery. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Postmates Inc.
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Can’t even begin to describe how angry I am after not getting what I ordered AND being robbed by hidden service fee! Tried to order food but the menu was from a completely different place. Then I went with my second choice and they had the menu for a different location which led to a phone call from the driver telling me 90% of what I ordered wasn’t available. Now my actual total is completely different from what I actually ordered. App lies on status of order, I’m watching it say my order is being prepared and about to leave for delivery and that’s when I got a call to say nothing I ordered is available. Worse food ordering app I’ve used. Wow! Just noticed an additional sneaky charge, a service fee of 20%, in addition to delivery fee and tip. Unfortunately you don’t even see this until the order is done. When you’re making your order this is hidden in with sales tax but after your card is charged it shows a service fee. This is theft! If I’d have seen a service and delivery fee I never would’ve ordered, but I guess they know this. This app is getting deleted immediately. They’d make more money off repeat business if it wasn’t so shady. Instead they choose to steal extra money on a one time transaction. It’s one thing to knowingly overpay for something you want but I not only paid more than I was aware but I didn’t even get what I wanted. Even after I found out they didn’t have the stuff I wanted, my second choices were incorrect also. Total disaster!
As a person that has been using other food delivery apps for a while I was expecting so much from Postmates. The first time I used it and item was missing and the driver did not care to clarify it with me. I thought they were inexperienced, so I let it slide. The second time I ordered the driver called and asked to repeat my order, which I did. I repeated it 3 times as to make sure they got it right. When I received my order there was a full meal missing. We were very disappointed because a person of my household had to go without their favorite food. I thought to myself “well, third times the charm”. I placed a small order, the driver called me letting me know about the “system being down” at X place, so they will comp me with a drink. My order already had a drink so I thought “wow, two drinks!”. When the driver came my order was incomplete, had an item missing which he did not mention via the phone call. And they never comped me and never gave me that “free” drink. And my food was the worst quality it has every been. I don’t know how Postmates gets their drivers, but they are fully incompetent where I live. They don’t have the decency to call when an item is not available and let the buyer know beforehand. I have never had this issue with other delivery services before I used Postmates. I’ll stick with the other ones. Suggestion: At least give some basic training to your drivers on customer service for they are the forefront of your company.
I placed an order to receive a home wrecker burrito at Moes. When I finally get my order it was wrong. I figured no big deal I’ll contact Postmates. Which I might add is terrible that is only through email and they take forever to reply. I tell them in the email my order was wrong and I even have the wrong receipt. They reply back and said everything I ordered is what I got. I’m looking at the plate they gave me and it’s definitely not the burrito I ordered but someone else’s food which I might add wasn’t even complete because they ordered a meal that was suppose to even come with a drink I didn’t even get. I even took proof of the receipt and the meal I got which definitely doesn’t coincide with what I ordered on the app. I reply back to they and they still investigated again and said again what I ordered is what I got. How the hell you going to tell me the burrito I ordered is what I got, when your not even here in my house looking at the plate I have. Long story short they gave me a credit for the issue. I don’t really care about the food. Food is food. But what really bothers me is that fact that they kept telling me what I ordered is what I got and the person who was suppose to get this meal I’m sure got mines or someone else’s. Its the principle what matters. If that’s how this company conducts business than they shouldn’t be running this business. Very unprofessional. I’ll just use the credit and delete this app. Terrible service and shame on them.
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