Contact Union Bank Trust Support

by Dougherty59

I had a $25 charge to a Sinclair station in Colorado on the 10th of May that was approved initially at the gas pump but it then got returned as unpaid because of a $25 credit card payment scheduled on the same day, the ubt go app showed the gas purchase as posted and paid but according to a supervisor the credit card payment is what actually got paid, even though it doesn’t show it on the app. So what’s the point of having this app if the reporting is inaccurate, I was a customer for over 40 years but no longer it’s ridiculous and unacceptable. I’m going to find a bank who knows what they’re doing.

by Thirstymomma

They must have just done an update because I woke to my app saying “application usage is restricted on this device!” I’ve had the same phone for years. I called and they told me everything was fine and the guy on the phone could use his app just fine. I wiped my phone and used a backup from the day before. Bam! Had access again! Not thinking I forgot to tell it not to auto update. It did and now I can’t use it again. So much for mobile banking....

Update: Wrote my original review in February! Here we are mid April and I still can’t use the app. And they have no answers. 😑

by Q2ZQNQ

The apps most recent update no longer has the option to freeze and unfreeze or block or unblock debit card controls.

I froze my debit card in the app before the update & now I want to unfreeze it, ( the app updated )only to find the function has been eliminated! Now, nI'm unable to unfreeze my debt card until I can reach someone at the banks in the morning!